AT&T

  www.att.com
Work in HR? Unlock Free Profile

5614 Employee Reviews (View Most Recent)

Sort: Rating Date

 

I used to have a life, but now I have AT&T

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Store Manager  in  Dayton, OH
Current Employee - Store Manager in Dayton, OH

I have been working at AT&T full-time for more than 3 years

Pros

Pay is great for retail...if you hit your goals, which are constantly changing.
Benefits are pretty good (though better for union employees).
Technology is ever changing and it's fun to be on the frontline of that world.

Cons

Pay structure is constantly changing. No incentive to to excel past your goals. No incentive to get promoted. Exceed your goals too much and they grow beyond your reach, get promoted and no longer get paid for the hours worked.
Once you hit salary you will barely get raises that match with cost of living.
Don't expect to get out of retail unless you're willing to relocate.
Management is focused on degrees now and you won't move up without one. They're hiring right out of college people with little to no experience just because "they have a degree" and those people are failing terribly. "But they have a degree!!"
Upper management is focused on stock holders and not frontline employees.
Hours are MISERABLE! National schedule for management is 50 hrs per week and they did not increase the pay from the 40hr week salary.
Constantly yelling at you to push initiatives that do not pay (paperless billing, accessory sales, pay kiosk usage).
Management is stagnant and if you're in a small region you'll always be stuck working for a fat ignorant slob who has no idea what he's doing.
Work life balance is non-existent.
Sadly, I'd still recommend it because how else can you make this much money in retail?

Advice to ManagementAdvice

Spend ONE FULL day actually working in a retail store before you tell us how to run it.
Train your employees on what the other departments can ACTUALLY do.
Pay attention when all your management team begins to quit. Think about it, why would people without degrees who make 55k-75k just leave a job??? Because they haven't seen their families in years and they're sick of being boss around by a bunch of out of touch buffoons.

Recommends
Neutral Outlook
Disapproves of CEO

Other Reviews for AT&T

  1.  

    Good pay, but that won't even want to make you stay...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time for more than 3 years

    Pros

    As an RSC you get paid a lot for not doing much.
    Keep up your numbers every month and you'll be fine.
    Easy to sell.
    Company phone.
    Discount on some company products and services.
    Paid vacation days.
    Great insurance coverage.
    401k.

    Cons

    Must work weekends and most holidays.
    Retail schedule. Typically from 10am - 9pm.
    Monthly push for specific products that don't have any effect on your commission.
    Incompetent managers who are pawns of upper management
    Horrible communication between employees and upper management.
    Horrible union that does nothing to help when your union rights have been violated.
    They promote from within, but they promote those who can be easily manipulated to do what upper management wants. You need to play that game if you want to be promoted here.
    Hard work here only pays off with your commission, not even that sometimes.
    Commission structure changes every year so that RSC's have it harder to make to hit goals to get higher commissions.
    Commission check is combined with hourly check and is taxed by 35-40%.
    Constantly harassed by RSM's and ARSM's about numbers and WTR score.

    Advice to ManagementAdvice

    Dear AT&T Upper Management,

       Instead of rethinking possible, try rethinking your management style and customer survey. I dare anyone from upper management to try and stay at 100% WTR working an entire month in a retail store as a normal RSC. Let's see you try and hit your numbers, maintain a high net rep sat and wtr, all while you are pitching every single product that is being pushed that month.
       You know that saying, a happy worker is a good worker. This is truth. And working at AT&T doesn't allow you to be all that happy. The constant nagging, and push for different services that doesn't effect our pay is not effective.
      Promote and hire managers that have worked as an RSC. They must have a fundamental understanding of sales and how the AT&T sales process works. They should know the ins and outs of what it takes to sell as an RSC. They should act as mentors and tutors for their employees and should not refer each question to MyCSP. We need better managers that lead and teach in positive manners.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    Challenging but financially rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Manager  in  Atlanta, GA
    Current Employee - Business Manager in Atlanta, GA

    I have been working at AT&T full-time for more than a year

    Pros

    The company gives you the leisure of making money for the company and yourself. The time flexibility gives you the leisure to handle not only your personal business but work business as well.

    Cons

    AT&T doesn't give great focus on employee development at times on an immediate level. The environment is a know by know basis.

    Advice to ManagementAdvice

    Focus on the little people

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for AT&T.

Worked for AT&T? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.