There are newer employer reviews for AT&T

From Pacific Bell to AT&T

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Oakland, CA
Former Employee - Customer Service Representative in Oakland, CA

I worked at AT&T full-time (more than 8 years)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

I felt Pacific Bell was a better company to work for.

Cons

TIU needs to be stronger.

Advice to Management

Stop forcing your reps to add/offer services that people can't afford

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  1. Not your grandfather's phone company, that's for sure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager, Product in Los Angeles, CA
    Former Employee - Senior Manager, Product in Los Angeles, CA

    I worked at AT&T full-time (more than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    AT&T has resources to invest in product development. The company is commonly recognized and respected, which also helps to attract vendors, consultants and outside talent. Randall Stephenson has made some bold moves recently, trying for T-Mobile and then selling the yellow pages division. Right or wrong, the company has a clearer, more refined vision than in past years. AT&T is a mobility company.

    Cons

    The old-school bureaucracy is dying, but slowly. The company has long been a target of law suits, and over time has built up layer after layer of rules to protect from this cash drain. It can be slow and painful to get things accomplished.

    Advice to Management

    Start fresh with your Human Resources approach and possibly your people. HR does not seem to trust anyone, and often recommends the mediocre choice in candidate because the person seems "safe"

  2. Very professional environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Parkersburg, WV
    Current Employee - Retail Sales Consultant in Parkersburg, WV

    I have been working at AT&T full-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Better hours than most other retail chains, much better pay than most other retail chains, CWA Union, great benefits.

    Cons

    Extremely monitored work, you're going to work weekends

    Advice to Management

    Set more obtainable goals and care more for your employees

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