AT&T

  www.att.com
  www.att.com
There are newer employer reviews for AT&T

2 people found this helpful  

You never know from day to day

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Sales Representative
Current Employee - Retail Sales Representative

I have been working at AT&T full-time

Pros

Good money and you get to work in the air conditioning.. The job isn't too difficult

Cons

Quotas that are out of touch with reality.. Being held accountable for a customers willingness to recommend att, it isn't my fault that they drop calls or don't have signal

Advice to ManagementAdvice

Try to sell some of the products that you want us to sell

Recommends
Neutral Outlook
No opinion of CEO

6230 Other Employee Reviews for AT&T (View Most Recent)

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  1. 1 person found this helpful  

    Unorganized, discriminatory work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Chicago, IL
    Former Employee - Account Manager in Chicago, IL

    I worked at AT&T full-time (more than 3 years)

    Pros

    Diverse work environment, access to up to date technology, workshop courses.

    Cons

    Disorganized, discriminated by management (while in both a non-management & management role), terrible sales support, terrible customer service, no responsibility for product sale mistakes (consumer and business ) on any side of the business.

    Advice to ManagementAdvice

    There are too many issues to begin with just one. AT&T (management) needs a whole new plan for the way their business is run.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    A company bent on killing traditional landline to reduce costs, raise profits, and shed employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Technician in San Francisco, CA
    Current Employee - Outside Technician in San Francisco, CA

    I have been working at AT&T full-time (more than 10 years)

    Pros

    The day passes quickly; the work is constant, challenging, and often educational. Interaction with customers who have sometimes spent hours with largely automated call centers to obtain a repair builds an excellent skill set for defusing hostility. The company does train- but it may be months or years before you actually get to apply the knowledge- at which point perfection is expected.

    Cons

    Rules change daily as pressures on the field management team shift without warning, making the development of any false sense of security or stability extremely dangerous. Few (if any) of our first line managers met their goals of ever-higher productivity targets last year, and as a consequence, they did not receive any bonus. At present, the emphasis is off safety and quality, and back on productivity. Employees are closely monitored by several technologies. Benefits are parsimonious at best, and lessen yearly. Work schedules are unpredictable and disrespectful of the needs of families and friends for socialization. Expect to work as many as ten days straight with no day off, and at least one day of half your weekends each month. You do receive days off to compensate- but generally not in sequence. The work is hard, making domestic chores more difficult and less rewarding.

    Advice to ManagementAdvice

    You could inspire better employee performance (and better customer retention) with loyalty, teamwork, and gratitude than with the current treachery, micromanagement, and shameless exploitation. Corporate goals would appear to be more about short term profit than lasting survival, threatening both an enduring legacy and the security of your retirees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for AT&T

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