AT&T

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5350 Employee Reviews (View Most Recent)

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2 people found this helpful  

Customer service Representative

Customer Service Representative (Former Employee) Oakland, CA

Prosgreat people working for the company,

ConsAT&T has lost the first lessons they taught me in basic training, customers are always first, service representative are to give great customer service always, maintain customer loyalty and own the home.

Advice to Senior ManagementWhen you took the words "customer service" our of the job title and made them "sales representative" you took the customer out of the equation. Remember give great customer service keep great customers.

No, I would not recommend this company to a friend

    • No Opinion of CEO

     

    MATREX is not the worst experience ever, but definitely not as advertised.

    Anonymous Employee (Current Employee)

    I have been working at AT&T full-time

    Pros: Decent Compensation and benefits including 50% service discounts on wireless, U-verse, etc. Large company means lots of opportunities to move around across organizations and disciplines (if that's… Cons: Most of these comments apply to AT&T as a whole, I tried to call out where they apply to the region specific office: MATREX is not… Advice to Senior Management: Walk the talk. So much of what I hear from you consists of buzzwords. Show that you mean what you say. Stop being "me too".… More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Buckle up for a high stress job!

    Customer Service Representative (Former Employee) Brecksville, OH

    I worked at AT&T full-time for more than 3 years

    Pros: Great pay and benefits, great coworkers Cons: High stress, management under a lot of pressure. No, I would not recommend this company to a friend More

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