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Helpful (2)

Customer service Representative

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Oakland, CA
Former Employee - Customer Service Representative in Oakland, CA

I worked at AT&T full-time (More than 10 years)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

great people working for the company,

Cons

AT&T has lost the first lessons they taught me in basic training, customers are always first, service representative are to give great customer service always, maintain customer loyalty and own the home.

Advice to Management

When you took the words "customer service" our of the job title and made them "sales representative" you took the customer out of the equation. Remember give great customer service keep great customers.

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  1. Helpful (2)

    You never know from day to day

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Representative
    Current Employee - Retail Sales Representative

    I have been working at AT&T full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good money and you get to work in the air conditioning.. The job isn't too difficult

    Cons

    Quotas that are out of touch with reality.. Being held accountable for a customers willingness to recommend att, it isn't my fault that they drop calls or don't have signal

    Advice to Management

    Try to sell some of the products that you want us to sell


  2. Helpful (1)

    Stay Away Form Atlant AT&T Offfices

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great worker Bees not so many long timers

    Cons

    If you're not inthe "club" forget

    Advice to Management

    So how amny more you gonna cut this time????


There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

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