AT&T
3.1 of 5 5,197 reviews
www.att.com Dallas, TX 5000+ Employees

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8 people found this helpful  

There will be a tipping point when there will be more downs than ups, not for the faint of heart.

Retail Sales Consultant (Current Employee)
Seattle, WA

Pros-Base Pay is above average, and you will be able to control anything after that with commission
-Large and powerful company that isn't going anywhere
-Get to play and learn the latest Mobile Devices on a daily basis
-If you loved things fast paced, there's rarely a slow moment
-Sales software is easy to use, though slow.
-Training is great. If you know nothing about phones or services you'll be up and running afterwards.
-Over 3000 locations so if you ever have a life event and have to move there's going to be a nearby location in most places.
-A great places to develop a sales process and interact with people.
-Keep your nose clean, show up on time, and try. There's 90% of your job.
-Bargained benefits are pretty good, had no complaints. Non-bargained on the other hand

Cons-Constantly changing goals and company focus. Customer service is supposed to be a focus, but how that's measured is changed every few months.
-Commission tops out, and if you're highly motivated you can get it done way before months end.
-Quid pro quo situations are the norm i.e. If you sell X amount of iPads You can use this phone, or I can get you an interview for another position.
-You are only as good as you were last month. A career of amazing sales is soon eclipsed if you had a vacation the previous month. You can literally go from a clean record to fired in less than 8 weeks if a manager really wants you gone.
-Highly political in larger cities and markets. You will have to schmooze and impress Manager level and higher for quite a long time until you're promoted.
-There are over 50+ devices, 5 different sets of rate plans, Company policies, federal policies, and customer service rules that you have to consistently think about. You make a mistake, a manager will remind you with an uncomfortable meeting. A customer will remind you by yelling at you.
-At the end of the day it is about your numbers and your behaviors.
-High learning curve for new hires in retail. Customer Expectations can be unreasonable and unattainable
-Retail channel is viewed by some senior manager's as liability by the company overall
-Unless you are located near a regional or market leadership area, and have a degree, don't expect to leave Retail. Ever.
-You will be home by 9:30pm in most places. You will be working holidays and weekends. Major holidays like Christmas have blackout periods were you can't request time off. That enforcement varies by location

Advice to Senior ManagementSell. Come to a store and sell for a month be an Retail Sales Consultant. Feel the wear and tear of standing for 40 hours a week, your knees and hips ache because you're expected to stand on the sales floor and not where the OSHA mandated floor mats are. Have a great interaction with a customer torn apart by a manager or assistant manager minutes later because an iPad or another flavor of the week wasn't mentioned. See what issues your customers are really dealing with and the multiple steps it takes to get even the simplest thing done on the front line. (8-10 screens to change a sim card comes to mind) Reports are only a small view of the reality. Experience it. Feel the grind. Spend 3 hours fixing an issue you didn't even cause, and lose out on sales, then have get a conversation a by retail manager the next day on why you'd didn't meet your minimum goals for that day.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    1 person found this helpful  

    At&t

    Senior Consultant (Current Employee)
    San Antonio, TX

    I have been working at AT&T full-time for more than 10 years


    Pros: Excellent Salary, great working conditions and great co- workers. Cons: Senior Mangement only interested profit margins. Availability for time… Advice to Senior Management: Pre-selected by peers No, I would not recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
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    • Approves of CEO

    1 person found this helpful  

    Best company I've worked for

    Sales Support Representative (Current Employee)

    I have been working at AT&T full-time for more than a year


    Pros: Pay. Benefits. Perks. Environment. Coworkers. Experience. Career advancement. Hours. Schedule. Overtime. Lots of knowledge gained and lots of fun and… Cons: Numbers based. Can work a lot during busy seasons. Union. Training a lot. Sometimes get mixed information from different sources. Can… Advice to Senior Management: Keep being open and working with your employees. I love the flow of information and the… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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