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There are newer employer reviews for AT&T

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Helpful (9)

There will be a tipping point when there will be more downs than ups, not for the faint of heart.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Sales Consultant in Seattle, WA
Current Employee - Retail Sales Consultant in Seattle, WA

I have been working at AT&T full-time (More than 5 years)

Doesn't Recommend
Positive Outlook
No opinion of CEO
Doesn't Recommend
Positive Outlook
No opinion of CEO

Pros

-Base Pay is above average, and you will be able to control anything after that with commission
-Large and powerful company that isn't going anywhere
-Get to play and learn the latest Mobile Devices on a daily basis
-If you loved things fast paced, there's rarely a slow moment
-Sales software is easy to use, though slow.
-Training is great. If you know nothing about phones or services you'll be up and running afterwards.
-Over 3000 locations so if you ever have a life event and have to move there's going to be a nearby location in most places.
-A great places to develop a sales process and interact with people.
-Keep your nose clean, show up on time, and try. There's 90% of your job.
-Bargained benefits are pretty good, had no complaints. Non-bargained on the other hand

Cons

-Constantly changing goals and company focus. Customer service is supposed to be a focus, but how that's measured is changed every few months.
-Commission tops out, and if you're highly motivated you can get it done way before months end.
-Quid pro quo situations are the norm i.e. If you sell X amount of iPads You can use this phone, or I can get you an interview for another position.
-You are only as good as you were last month. A career of amazing sales is soon eclipsed if you had a vacation the previous month. You can literally go from a clean record to fired in less than 8 weeks if a manager really wants you gone.
-Highly political in larger cities and markets. You will have to schmooze and impress Manager level and higher for quite a long time until you're promoted.
-There are over 50+ devices, 5 different sets of rate plans, Company policies, federal policies, and customer service rules that you have to consistently think about. You make a mistake, a manager will remind you with an uncomfortable meeting. A customer will remind you by yelling at you.
-At the end of the day it is about your numbers and your behaviors.
-High learning curve for new hires in retail. Customer Expectations can be unreasonable and unattainable
-Retail channel is viewed by some senior manager's as liability by the company overall
-Unless you are located near a regional or market leadership area, and have a degree, don't expect to leave Retail. Ever.
-You will be home by 9:30pm in most places. You will be working holidays and weekends. Major holidays like Christmas have blackout periods were you can't request time off. That enforcement varies by location

Advice to Management

Sell. Come to a store and sell for a month be an Retail Sales Consultant. Feel the wear and tear of standing for 40 hours a week, your knees and hips ache because you're expected to stand on the sales floor and not where the OSHA mandated floor mats are. Have a great interaction with a customer torn apart by a manager or assistant manager minutes later because an iPad or another flavor of the week wasn't mentioned. See what issues your customers are really dealing with and the multiple steps it takes to get even the simplest thing done on the front line. (8-10 screens to change a sim card comes to mind) Reports are only a small view of the reality. Experience it. Feel the grind. Spend 3 hours fixing an issue you didn't even cause, and lose out on sales, then have get a conversation a by retail manager the next day on why you'd didn't meet your minimum goals for that day.

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  1. Overall good experience, but

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits
    Ample opportunity for training
    Promotes from within
    Recognized brand

    Cons

    Pay isn't necessarily competitive
    The company invests in training that seems ineffective (Leading with Distinction series)
    Management goes through the motions vs leading effectively and listening to employees
    Horrible issues with Customer Service causing employees to fix issues that should be resolved through the proper channels
    Too many departments to sort through to get to the right department for resolution or help with orders/too much passing the buck (i.e. "I can't help you with that, but let me get you to the right department"...only to hear the same thing and be transferred multiple times).

    Advice to Management

    Great job with involving third party surveys to gauge employee's satisfaction/levels of motivation within the company. Please take the feedback to heart and implement changes based on the feedback provided. Also, management should put more focus on the information they receive from their direct reports.

  2. Helpful (1)

    At&t

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant in San Antonio, TX
    Current Employee - Senior Consultant in San Antonio, TX

    I have been working at AT&T full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Excellent Salary, great working conditions and great co- workers.

    Cons

    Senior Mangement only interested profit margins. Availability for time off is nearly impossible if not polled 3 -6 months prior.

    Advice to Management

    Pre-selected by peers

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

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