AT&T

www.att.com
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1 person found this helpful  

Good pay, management is always on your back , crazy high goals , less pay every year.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Sales Consultant
Current Employee - Retail Sales Consultant

I have been working at AT&T full-time (more than 5 years)

Pros

Pay. Good discount, fun coworks.

Cons

Retail hours. Rediculous expectations of what we should sell. Reps have little or no say in how their job is done. Selling on iPads with Opus Mobile? Hello slows us down... Makes customers wait longer. There went my WTR score , makes the sellers look bad because the question was about att service. No chance to move from a level 0 rep, to a 1B job in corporate. Unless you're friends with someone. Want to be an assistant store manager? Have 6+ months straight of great numbers in the flavor of the week products, and show them you can drink the Koolaid.

Advice to ManagementAdvice

Switch us back to pcs to sell on, we're faster and more efficient, (customers like that )
Stop having us focus in selling 10 things, oh and now digital life, we didn't have enough to sell already. Stop paying us less each year when we sell more and more. Look what happened to Circuit City when their good people left...

Doesn't Recommend
Negative Outlook
No opinion of CEO

6453 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    Retail Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative in New York, NY
    Current Employee - Retail Sales Representative in New York, NY

    I have been working at AT&T full-time (more than 3 years)

    Pros

    Co-workers, Medical insurance that's about it.......

    Cons

    You're expected to be a machine, no such thing as work/life balance, more work and NO LIFE.
    Managers are trained to not work with you & most of them want to make a name for themselves and in doing so they will not hesitate to throw you under the bus. The union is no help AT&T always uses the "NEEDS OF BUSINESS" excuse to get over on the union. The company continues to add products and services for you to sale to one customer and the compensation (commission) does NOT outweigh everything that has to be presented per transaction.

    Advice to ManagementAdvice

    A HAPPY employee is a very PRODUCTIVE employee!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Good company undergoing changes to make it better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (more than 10 years)

    Pros

    AT&T offers internal management training and opportunities to learn new parts of the business. Funding for external training is harder to come by. Many IT jobs were moved over seas with varing degrees of success.

    Cons

    It used to be that you could get salary increases as you moved from position to position, but that does not happen much now.

    Advice to ManagementAdvice

    See above note.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for AT&T

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