AT&T

  www.att.com
  www.att.com
There are newer employer reviews for AT&T

2 people found this helpful  

An excellent stepping-stone, that the quicker you show your value, the faster you climb the ladder.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Little Rock, AR
Former Employee - Customer Service Representative in Little Rock, AR

I worked at AT&T full-time (more than 3 years)

Pros

*One of the most paid-time off offered in any company of this position and level in the country.
*Great team environment that is constantly improving, and trying new things.
*Paid training with one of the fastest callback for interview- to first paycheck times of any entry-level position.
*There is a resource for every challenge you will encounter and as long as you are willing to ask, you will be able to solve them at every turn.

Cons

-The work/life balance problem in this field can be resolved with a hybrid of telecommunication and office work.
-The company is large, so it takes time for any small changes to happen.
- The willingness to stay with the company is to much depended on how well you get along with the team. Poor co-workers can suck any enjoyment you have from your work.
-High volume, high stress environment that, if succumbed, can lead to a roller-coaster of emotion, so never take things personally.

Advice to ManagementAdvice

*Do a better job at listening to your subordinates, you will better able to decipher if the problem is immediate or if it will take time to correct. If it is with another employee, handle it immediately.

*Add a better sense of humanity with regard to the attendance policy, handle each problem on a case by case bases.

*Roll out a plan that gives telecommunication opportunities to your call center employees.

Recommends
Neutral Outlook
Approves of CEO

5887 Other Employee Reviews for AT&T (View Most Recent)

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  1. 1 person found this helpful  

    I worked in a call center environment and unfortunately due to employee abuse it became a stressful place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at AT&T full-time (more than 10 years)

    Pros

    The pay is excellent here. If you are a non management employee you have a union that has negotiated good salaries, vacations and benefits.

    Cons

    Every call is monitored and if you are not using the exact verbiage that they want to use it is counted against you in your evaluations. They are very strict on attendance and not flexible if time is not available. Even in emergency situations

    Advice to ManagementAdvice

    Be more caring toward your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    You get out of it what you put into it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Architect in Atlanta, GA
    Current Employee - Technical Architect in Atlanta, GA

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Stable working environment. You get out of it what you put into it. You are given the freedom to work on items that interest you.

    Cons

    It is a large company. There are some employees that have difficulties understanding simple concepts. These employees will use the company's processes to avoid having to show any creativity.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for AT&T

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