There are newer employer reviews for AT&T

2 people found this helpful

An excellent stepping-stone, that the quicker you show your value, the faster you climb the ladder.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Little Rock, AR
Former Employee - Customer Service Representative in Little Rock, AR

I worked at AT&T full-time (more than 3 years)

Pros

*One of the most paid-time off offered in any company of this position and level in the country.
*Great team environment that is constantly improving, and trying new things.
*Paid training with one of the fastest callback for interview- to first paycheck times of any entry-level position.
*There is a resource for every challenge you will encounter and as long as you are willing to ask, you will be able to solve them at every turn.

Cons

-The work/life balance problem in this field can be resolved with a hybrid of telecommunication and office work.
-The company is large, so it takes time for any small changes to happen.
- The willingness to stay with the company is to much depended on how well you get along with the team. Poor co-workers can suck any enjoyment you have from your work.
-High volume, high stress environment that, if succumbed, can lead to a roller-coaster of emotion, so never take things personally.

Advice to ManagementAdvice

*Do a better job at listening to your subordinates, you will better able to decipher if the problem is immediate or if it will take time to correct. If it is with another employee, handle it immediately.

*Add a better sense of humanity with regard to the attendance policy, handle each problem on a case by case bases.

*Roll out a plan that gives telecommunication opportunities to your call center employees.

Recommends
Neutral Outlook
Approves of CEO
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  1. One of the best companies I have worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Solution Consultant in Atlanta, GA
    Former Employee - Sales Solution Consultant in Atlanta, GA

    I worked at AT&T full-time (more than a year)

    Pros

    • A very stable, progressive company with many solutions for consumers.
    • Great pay and benefits.
    • Friendly/ helpful co-workers and management.
    • Many different career opportunities for all types of professional backgrounds.

    Cons

    • Long hours (but that is to be expected with a corporation)

    Advice to ManagementAdvice

    Continue to mold, mentor, support and train while giving more chances for upward mobility. Keep up the work in terms of making the company and employees as effective and efficient as possible.

    Recommends
    Negative Outlook
    No opinion of CEO
  2. Interesting Place in a Technology World

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    A firm noted for their care of employees and ability to train employees

    Cons

    Inflexible Middle Managment and Production Criteria

    Advice to ManagementAdvice

    Look beyond social media and chart what is the next big solution in the era of information overload

    Recommends
    Neutral Outlook
    Approves of CEO
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