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Helpful (2)

An excellent stepping-stone, that the quicker you show your value, the faster you climb the ladder.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Little Rock, AR
Former Employee - Customer Service Representative in Little Rock, AR

I worked at AT&T full-time (More than 3 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

*One of the most paid-time off offered in any company of this position and level in the country.
*Great team environment that is constantly improving, and trying new things.
*Paid training with one of the fastest callback for interview- to first paycheck times of any entry-level position.
*There is a resource for every challenge you will encounter and as long as you are willing to ask, you will be able to solve them at every turn.

Cons

-The work/life balance problem in this field can be resolved with a hybrid of telecommunication and office work.
-The company is large, so it takes time for any small changes to happen.
- The willingness to stay with the company is to much depended on how well you get along with the team. Poor co-workers can suck any enjoyment you have from your work.
-High volume, high stress environment that, if succumbed, can lead to a roller-coaster of emotion, so never take things personally.

Advice to Management

*Do a better job at listening to your subordinates, you will better able to decipher if the problem is immediate or if it will take time to correct. If it is with another employee, handle it immediately.

*Add a better sense of humanity with regard to the attendance policy, handle each problem on a case by case bases.

*Roll out a plan that gives telecommunication opportunities to your call center employees.

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  1. Sales Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Director
    Current Employee - Sales Director

    I have been working at AT&T full-time (More than 8 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Best overall product set in the world! You can make money if you are in the right job. AT&T is a household name and people know who we are. It is exciting to help them find out "what we actually do now", because there are so many things we can do!

    Cons

    Too political, hard to get promoted. Upper management is more concerned about managing upwards than making people and customers happy.

    Advice to Management

    Promote top performers more quickly. Get rid of the "level status culture". Think outside the box, hire and promote people that can accelerate that kind of thinking.


  2. One of the best companies I have worked for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Solution Consultant in Atlanta, GA
    Former Employee - Sales Solution Consultant in Atlanta, GA

    I worked at AT&T full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    • A very stable, progressive company with many solutions for consumers.
    • Great pay and benefits.
    • Friendly/ helpful co-workers and management.
    • Many different career opportunities for all types of professional backgrounds.

    Cons

    • Long hours (but that is to be expected with a corporation)

    Advice to Management

    Continue to mold, mentor, support and train while giving more chances for upward mobility. Keep up the work in terms of making the company and employees as effective and efficient as possible.


There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

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