AT&T

  www.att.com
  www.att.com
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1 person found this helpful  

I worked in a call center environment and unfortunately due to employee abuse it became a stressful place to work.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Houston, TX
Former Employee - Customer Service Representative in Houston, TX

I worked at AT&T full-time (more than 10 years)

Pros

The pay is excellent here. If you are a non management employee you have a union that has negotiated good salaries, vacations and benefits.

Cons

Every call is monitored and if you are not using the exact verbiage that they want to use it is counted against you in your evaluations. They are very strict on attendance and not flexible if time is not available. Even in emergency situations

Advice to ManagementAdvice

Be more caring toward your employees.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

6105 Other Employee Reviews for AT&T (View Most Recent)

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  1. 1 person found this helpful  

    You get out of it what you put into it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Architect in Atlanta, GA
    Current Employee - Technical Architect in Atlanta, GA

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Stable working environment. You get out of it what you put into it. You are given the freedom to work on items that interest you.

    Cons

    It is a large company. There are some employees that have difficulties understanding simple concepts. These employees will use the company's processes to avoid having to show any creativity.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    They sold all the Yellow Page advertising division

    Former Employee - Premise Account Representative in Austin, TX
    Former Employee - Premise Account Representative in Austin, TX

    I worked at AT&T full-time (more than 8 years)

    Pros

    Steady work ,good pay w/ benefits and union

    Cons

    micro managed employee,stressful due to unreal goals and others reworking your accounts.

    Advice to ManagementAdvice

    Trust your sales managers and sales representatives.

There are newer employer reviews for AT&T

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