There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

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Helpful (1)

Great people bad atmosphere

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Tier I Tech Support in San Antonio, TX
Former Employee - Tier I Tech Support in San Antonio, TX
Recommends
Neutral Outlook
Approves of CEO

I worked at AT&T full-time (Less than a year)

Pros

I worked for AT&T as a U-Verse Tier 1 Technical Support member through another company by contract. Most of the people there were great people very easy to get along with. The job itself was pretty easy, just sit there and answer the phone, follow the script, solve problem, done. The supervisors were great, always ready to help out. It's a good place to work to build up customer service experience.

Cons

It's a high volume call center so the moment you clocked in you were thrown to the wolves. You complete one call and are immediately thrown into another call. Very repetitive and some very angry customers sometimes but that comes with the job. Although it's easy to fix the technical problems if you're not good at customer interaction then this would be a bad fit for you as it was for me.

Other Employee Reviews for AT&T

  1. It was interesting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    discount cell service and co-worker

    Cons

    low pay, stressful, big company

    Advice to Management

    listen to employees


  2. New, but onboarding is HORRIBLE

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Seems like a fun industry

    Cons

    Not too sure yet, still fairly new

    Advice to Management

    Empower your people and don't micro manage as much


There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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