AT&T

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Great people bad atmosphere

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Tier I Tech Support in San Antonio, TX
Former Employee - Tier I Tech Support in San Antonio, TX

I worked at AT&T full-time (less than an year)

Pros

I worked for AT&T as a U-Verse Tier 1 Technical Support member through another company by contract. Most of the people there were great people very easy to get along with. The job itself was pretty easy, just sit there and answer the phone, follow the script, solve problem, done. The supervisors were great, always ready to help out. It's a good place to work to build up customer service experience.

Cons

It's a high volume call center so the moment you clocked in you were thrown to the wolves. You complete one call and are immediately thrown into another call. Very repetitive and some very angry customers sometimes but that comes with the job. Although it's easy to fix the technical problems if you're not good at customer interaction then this would be a bad fit for you as it was for me.

Recommends
Neutral Outlook
Approves of CEO

6453 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    okay not terrible not great

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    not bad it was okay

    Cons

    leadership was a bit daunting

    Advice to ManagementAdvice

    be realistic on what you expect to get done

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Great Company with NO Competitive Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Atlanta, GA
    Current Employee - Account Executive in Atlanta, GA

    I have been working at AT&T full-time (more than an year)

    Pros

    For Young Professionals AT&T is a great place to jumpstart your career. The training program for college hires is hands down one of the most intense in the industry.

    Cons

    Unable to retain employees specifically college hires because they are underpaid. The salary at AT&T is not at all competitive with the market or industry especially for the Generatin Y-ers.

    Advice to ManagementAdvice

    Retain the amazing talent you have invested so much in developing. Streamline everything internally.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for AT&T

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