AT&T

  www.att.com
  www.att.com
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AT&T is a great company to work for.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Retail Sales Consultant
Former Employee - Retail Sales Consultant

I worked at AT&T

Pros

Pay is excellent, training is very helpful, Amazing benifits and compensation!! When I think of AT&T I think MONEY. They take care of their employees.

Cons

2 out of the 4 managers I worked for were actually knowledgeble about products and services, POS transactions etc. The other 2 were basically just "managers" not leaders. They had no experience in actually selling phones, or working on the floor, they just know how to run the store and keep it ticking. (With the help of a highly paid Inventory Manager..)

Advice to ManagementAdvice

It would be nice if ALL the managers were on board with what goes on in the store. If need be, they should be fully equiped with how to close a sale, MAKE a sale, and be a leader. There IS a difference in a LEADER and a manager.

Recommends
No opinion of CEO

5887 Other Employee Reviews for AT&T (View Most Recent)

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  1. 1 person found this helpful  

    Top to bottom lack of internal support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at AT&T

    Pros

    The benefits and pay that the union bargained for.

    Cons

    Everything the customer service tech rep said is true. The "feel good " dialog must be said or QA will give a low score that can result in a counselling notice or written warning. Also the post call surveys that the customers give must be a 5 or you can get a written warning. Now just because the survey is supposed to be about the rep, so many times customers will rate the companyinstead of the rep. ATT is all about the JD Powers Award at all cost.

    Also first call resolution is supposed to be on every call, we are supposed to have the resources to do this but so many times our hands are tied to take care of the customer without frustrating them.
    The customer is not first anymore and the employess are not valued.

    Reps and managers are stressed by the fear of losing their jobs. Moral is very low.

    Advice to ManagementAdvice

    You should value your employees and especially the reps that have been with the company for years and have been loyal to the company. Instead of threatening their jobs, listen to them to help make the company better for the customers after all employees are your customers also along with their family and friends. Value them!

    Doesn't Recommend
    Disapproves of CEO
  2. 3 people found this helpful  

    Great Compensation if the Stress Doesn't Kill You

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service and Sales in Birmingham, AL
    Former Employee - Customer Service and Sales in Birmingham, AL

    I worked at AT&T

    Pros

    AT&T offers Awesome Compensation, Benefits and bonuses. The cons below do not apply to every department in AT&T...only call center positions.

    Cons

    The call center positions that takes the inbound calls from customers with quesitons about their bill, complaints, or just comparing prices and setting up new service, are extremely stress-packed jobs. These positions are supposed to be customer service and sales but it turns out the dedication to helping the customer is non-existant. It's all about the sale and meeting the quota...no matter what. If you take the time to take care of a customer in need and don't get aggessive enough with them to make a sale, you won't make it in this job. If you take a week or two vacation, your still expected to meet the same quota as the person who was there everday and didn't take a day of vacation. If you don't, your outa there. There is no room for doing things any way but strictly by the book...take your break a the time you''re supposed to (even if it means cutting your customer short) and there are so many examples of issues like this it's just too much to go into. Everything single thing not done directly by the book is written up in your personnel file and there is leniency what so ever. Lots of employees with stress related issues and heart conditions if that tells you anything.

    Advice to ManagementAdvice

    Treat employess as individuals and when you tell an employee, you will help them improve...take the time to do what you promised.

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