AT&T

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Retail Sales Consultant

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Retail Sales Consultant in Corbin, KY
Former Employee - Retail Sales Consultant in Corbin, KY

I worked at AT&T full-time (more than 3 years)

Pros

Great pay for people starting out in retail compared to other retail businesses in my area

Cons

Sales focus constantly changes so what was important to sell last month will not be nearly as important this month.

Advice to ManagementAdvice

Don't penalize employees' pay when a customer wants to lower their bill or are unwilling to recommend AT&T. Don't expect to have much time to spend with your family working here.

Recommends
Neutral Outlook
Approves of CEO

5838 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    Not up With the times

    Former Employee - Universal Representative in Southfield, MI
    Former Employee - Universal Representative in Southfield, MI

    I worked at AT&T full-time (more than 10 years)

    Pros

    Union so the pay was above average.

    Cons

    They are stuck in the dark ages in terns of processes and technology.

  2.  

    Company is going backwards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Sales Representative in Norfolk, VA
    Former Employee - Retail Sales Representative in Norfolk, VA

    I worked at AT&T full-time (more than 8 years)

    Pros

    Hands-on experience with the latest in mobile technology. Co-workers were great people. Good base wages.

    Cons

    If you've been here long enough, you've seen your commission payout get cut year after year, while management lies to make it seem like you'll be making more money. You can only make money if you can hit an unattainable percentage over quota. Sales reps are forced to be the face of a company that screws over its customers, even though we don't make any of the rules. You also get the joy of having inexperienced store management who were handed theirjobs instead of working their way up. In a business that deals with sales, sometimes selling and hitting your quota isn't enough to keep your job.

    This company has made a turn for the worst since they failed at buying T-Mobile, and as a result, had to pay them $4 billion. Now the customers and sales reps are the ones paying for it.

    Advice to ManagementAdvice

    Get a clue. Put 2 and 2 together when you see that your employee turnover is so high in such a short period of time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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