There are newer employer reviews for AT&T

5 people found this helpful

Great pay and benefits for work required.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Davenport, IA
Current Employee - Customer Service Representative in Davenport, IA

I have been working at AT&T full-time (more than 5 years)

Pros

-Benefits one full month after hire date
-Great pay compared to other call centers
-Great employee discounts
-Raises 3 times a year
-holiday pay

Cons

-upset customers-which comes with any company
-being just a number to a large company
-high call volume

Advice to ManagementAdvice

As customer service representatives we were constantly told by the company to "show we cared" for the customers. It was upsetting that when I went through a personal issue, which caused me to miss more than the allowed number of days. Only a portion of my FMLA was approved. I was terminated without a second thought. I understand that large companies have policies in place for a reason but I was a loyal employee and was great at my job. I defended AT&T when customers bashed the company and it is disappointing that I was nothing more than a number.

My advice to management would be to show your reps you care and I mean really care; not handing out childish toys as rewards. Maybe the turnover rate would go down. Maybe you would be left with reps who know how to do their jobs and actually care about customers rather than reps who stick around because they know how to cheat the system and abuse FMLA.

Recommends
Positive Outlook
No opinion of CEO
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  1. Two-Faced Managerment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Brookfield, WI
    Former Employee - Retail Sales Consultant in Brookfield, WI

    I worked at AT&T full-time (more than 3 years)

    Pros

    The pay was decent but scheduling was horrible.

    Cons

    Management will tell you the customer is important but their actions will tell you it's the shareholders. Employees aren't empowered. Everything has to go through management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. Unethical, Discrimination and wrongful termination.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Hilo, HI
    Former Employee - Sales Representative in Hilo, HI

    I worked at AT&T full-time (less than a year)

    Pros

    Good pay, Fun Technology great company despite who they choose to manage it.

    Cons

    Discriminative, favoritism, scandals, conspiracies, lies and black balling.

    Advice to ManagementAdvice

    Pay close attention to your stores and your managers, listen when new employees speak up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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