AT&T

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4 people found this helpful  

Great pay and benefits for work required.

Customer Service Representative (Current Employee) Davenport, IA

Pros-Benefits one full month after hire date
-Great pay compared to other call centers
-Great employee discounts
-Raises 3 times a year
-holiday pay

Cons-upset customers-which comes with any company
-being just a number to a large company
-high call volume

Advice to Senior ManagementAs customer service representatives we were constantly told by the company to "show we cared" for the customers. It was upsetting that when I went through a personal issue, which caused me to miss more than the allowed number of days. Only a portion of my FMLA was approved. I was terminated without a second thought. I understand that large companies have policies in place for a reason but I was a loyal employee and was great at my job. I defended AT&T when customers bashed the company and it is disappointing that I was nothing more than a number.

My advice to management would be to show your reps you care and I mean really care; not handing out childish toys as rewards. Maybe the turnover rate would go down. Maybe you would be left with reps who know how to do their jobs and actually care about customers rather than reps who stick around because they know how to cheat the system and abuse FMLA.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    I had a very good experience with AT&T

    New Product Development Engineer (Former Employee) San Antonio, TX

    I worked at AT&T full-time for more than 8 years


    Pros: Very diverse company with excellent benefits and workplace culture Cons: They have forced reductions and any moment notice and there… Advice to Senior Management: I cannot offer any advice to management at this time Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Inside Sales Account Executive

    Account Executive (Former Employee) Birmingham, AL

    I worked at AT&T full-time for more than a year


    Pros: You get a chance to win a lot of prizes Cons: They never can seem to get the pay right and… Advice to Senior Management: Good Luck! Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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