There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

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Helpful (1)

Engagement Manager

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Engagement Manager in Orlando, FL
Current Employee - Engagement Manager in Orlando, FL
Recommends
Neutral Outlook
No opinion of CEO

I have been working at AT&T full-time (More than 10 years)

Pros

Great benefits package, pay, and compensation plan. Opportunities available for advancement for the geographically flexible. Long hours required (above and beyond a 40 hours week).

Cons

Many hours of work required. Sometimes there are competing internal goals that amplify workplace stress. Employees take a look out for oneself attitude that can impact teaming/teamwork.

Advice to Management

A greater commitment to your employee’s professional growth.

Other Employee Reviews for AT&T

  1. Helpful (1)

    where cheaters and liars are rewarded

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Representative in Cary, NC
    Current Employee - Retail Sales Representative in Cary, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    sales reps enjoy union representation which results in seniority scheduling, automatic pay raises, and discipline protection. Vacation time is generous IMO after you've got a few years under your belt. The pay is pretty decent for the most part. Low 40's your first full year and more later if you're good. You can earn more than assistant managers. Free phone and service, discounts on AT&T products. Job security is very good with all of the layoffs you hear about. Just come in on time and don't steal or commit HR offenses. You'll meet some great people in this company and the diversity is great.

    Cons

    management = a white male kinda thing. About the only promotion available to sales reps is the dreaded assistant manager job. (horrible hours and less pay if you're any good) You are ignored for any other position. Young twenty somethings that complete BS leadership programs are automatically promoted while tenured employees are ignored. Reps that engage in shady and deceptive practices for personal gain are protected if they're top performers. Reps are constantly pressured to add garbage to customer's accounts that they probably don't need. "slamming" is the art of adding fees without the customer's consent. Reps that do this are "successful". It's very easy to make some money this way but i promise that you'll always be on the run. Reps are weighed on sooooo many metrics and they add new junk every few months. Retail hours can be a pain until you're tenured and have some newer people beneath you. Working nights/weekends and holidays. Upper management is always looking for creative new ways to choke reps' commission. They pay us less and less for doing more work. Upper management blames sales reps for everything but is quick to take credit for the accolades. They should all spend time in the corporate stores. It's rumored that older reps are discriminated against in favor of younger new hires probably because they'd be satisfied with less. The AT&T Next program is a complete ripoff and an insult to anyone with above average intelligence. Because of this the company demands that you sell as many of these as you can as well as garbage features like roadside assistance and navigator.

    Advice to Management

    upper management is completely dettached from reality. severely overpaid white males make stupid policies (like restocking fees and charging $200 for signal boosters) then blame the rep when the customer leaves a poor survey.


  2. Great Place to Learn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager in Indianapolis, IN
    Former Employee - Retail Store Manager in Indianapolis, IN
    Recommends
    Positive Outlook

    I worked at AT&T full-time (More than 5 years)

    Pros

    AT&T emphasizes employee training. When you start you spend up to a month in training and training is ongoing throughout your employment, even for upper level management. This training combined with on the job experience is extremely valuable in any job you take after this. The company also has great health benefits and provides even entry level employees with free cellphone service and discounted home internet and Uverse TV. AT&T also pays even entry level employees salaries that are much higher than industry average, so it's a great place to start your career.

    Cons

    The schedule at this company is terrible. When you are a retail sales consultant, the schedule is based on seniority, so while you're new, you pretty much never get the schedule you want. Even as a management employee, you are required to work 8 AM - 9 PM twice a week. You also can plan on working most weekends. The pay and benefits make this worth the hours when you're starting off, but definitely not something that's great for work/life balance long term. It also can start to make employees feel undervalued.

    Advice to Management

    Don't forget your employees are your greatest resource and treat them like it! Keep up the good work with training.


There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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