AT&T

  www.att.com
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There are newer employer reviews for AT&T

6 people found this helpful  

Once was a wonderful place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Retail Sales Representative in Phila, PA
Former Employee - Retail Sales Representative in Phila, PA

I worked at AT&T full-time (more than 10 years)

Pros

Can make a decent living if you are willing to compromise values

Cons

Sales reps are held to impossible standards. The company wears you down until you quit, get fired or let go of all your ethics and do what you have to do to make your goals.

Advice to ManagementAdvice

Your employees are your most important asset, remember that........ Constantly pushing for unrealistic goals only creates a breeding ground for corruption and ultimately a poor customer experience. That number one customer satisfaction ranking from JD powers you want so bad is never going to be yours if you continue on your current path.

Doesn't Recommend
Negative Outlook
No opinion of CEO

5887 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    Outstanding opportunities for advancement and excellent career development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Provisioning Engineer and Customer Service Representative in Pleasanton, CA
    Former Employee - Provisioning Engineer and Customer Service Representative in Pleasanton, CA

    I worked at AT&T full-time (more than 10 years)

    Pros

    Great benefits and a great variety of fields to move and try throughout your career.

    Cons

    Too many contractors coming and going and the training for the contractors is nonexistent.

    Advice to ManagementAdvice

    Hire more permanent employees and you will have a more dedicated and hard working employee.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    If you can handle rude customers it's an okay job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in El Paso, TX
    Current Employee - Customer Service Representative in El Paso, TX

    I have been working at AT&T full-time (less than an year)

    Pros

    The money. Co workers. training. some of the customers are nice. you learn a lot about dsl.

    Cons

    the management sucks. the rude customers you have suck. the hours kinda suck. not really felxable.

    Advice to ManagementAdvice

    please just listen to your customers and the agents that are on the phones. the management doesn't know much about our customers.

    Recommends
    Approves of CEO
There are newer employer reviews for AT&T

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