AT&T

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5598 Employee Reviews (View Most Recent)

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Great place to work, if you don't mind working.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Engineer  in  Clovis, CA
Current Employee - Senior Engineer in Clovis, CA

I have been working at AT&T full-time for more than 10 years

Pros

I have been with AT&T for over 30 years, through several name changes. I am not going to sugar coat it, if you are willing to work and adapt it is a great place. If not, look elsewhere. Benefits are good, pay is good. It is a large company, so it has it's challenges. Education is valued and tuition aid is available. There are opportunities for advancement within the company. I have friends in other large companies and comparing their experiences with mine AT&T is as good an employer, if not better than most. In my job function I work in all aspects of the network (wireline, wireless, data etc.) so I have a fair knowledge base.

Cons

Sure there are cons just like any other company, but they are petty ones not worth listing. I know this a one sided review, but I have a great career and honestly wouldn't change a thing.

Advice to ManagementAdvice

Keep striving to improve the customer experience, which is what it's all about.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for AT&T

  1. 1 person found this helpful  

    AT&T is on the verge of hiring new employees for quantity over quality.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Specialist  in  Oklahoma City, OK
    Former Employee - Customer Support Specialist in Oklahoma City, OK

    I worked at AT&T full-time for less than a year

    Pros

    The atmosphere of AT&T is bright and recognizes people for their excellent work. I worked as a customer support specialist (tech) for iPhones at one of their call centers.

    Cons

    I've only worked at AT&T for three months and they hired about 70+ people after me for their call center. It goes to show they just want to fill up desks. The position I had used to be a promotion from customer care but now they're just hiring pretty much anyone. Training is 8 weeks and is long and tedious. The problem with training is you get to know a lot about specifics about the technology involved and not enough about navigating through the software used when you're put on phones. (Customers don't care about the specifics of their phones they just want their issues fixed.) The biggest con about AT&T is how their main focus is statistics on teams and individuals. There are so many stats on every little detail about calls and teams and individuals are ranked. Another con is they aren't flexible or understanding on schedules. Legitimate excuses like appointments aren't even taken into account. When you miss a day, you take a point and depending on how many points you are allotted, you can be up for termination if you use it all up. Finally, benefits aren't awarded until after 6 months of employment. I understand the company hires a lot of people and wants to avoid people who take advantage of the system but 6 months is too long. I've seen many people leave the company in less than 3 months I would have to say all of the above is why people aren't enticed to stay with the company including me.

    Advice to ManagementAdvice

    Don't put so much pressure on statistics especially with average-call-handling-time and 7-day-repeats. The schedule adherence is also ridiculous. There's no telling how long a call will be. Lastly, try to be more forgiving for scheduling. People get sick and unexpected events occur.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Horrible place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative  in  Redlands, CA
    Current Employee - Retail Sales Representative in Redlands, CA

    I have been working at AT&T full-time for more than 5 years

    Pros

    Its a job. I guess the benefits are ok and there is a 401k. I'm really racking my brain to think of something good to say about working here.

    Cons

    Unattainable quotas. Ridiculous customer protocol, i.e. scripted greetings. Commissions aren't much and the only motivation really is to keep the job. I never met anyone else who worked here that liked this job. They treat their employees as if they are unimportant and they could care less about your advancement. Managers will pawn their work off on others but only people within the "inner circle" can ever plan on getting promoted.

    Advice to ManagementAdvice

    Try managing with incentive and motivation rather than always making your team feel as if they're always about to lose their jobs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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