AT&T

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Customer Support

Former Contractor - Customer Support
Former Contractor - Customer Support

I worked at AT&T as a contractor (more than 3 years)

Pros

Work independently, no micro managing

Cons

No room for advancement, only hire contractors. no benefits

6761 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    Great local Managers...more bureaucracy than the government

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Account Executive in Houston, TX
    Former Employee - Business Account Executive in Houston, TX

    I worked at AT&T full-time (more than 5 years)

    Pros

    Experience, AT&T Brand, local management typically gives you a lot of freedom in business sales positions, CRM system lists all current accounts and almost all potential accounts in your area, Benefits used to be awesome but they now have a $2500 deductible but once you hit the deductible it is still great insurance.

    Cons

    Cost of medical insurance went up every year, Over worked and under paid, Sales support incompetent and/or non existent for the most part. Because of the brand making a sale was the easy part but making the order go through correctly and keeping the customer happy through implementation was extremely difficult. Comp plan changes every year which is normal in sales positions but almost every year they only paid out 50% of earned commission for several months until they could figure out new system / comp plan and then would settle up with you later but you had to keep track of everything sold on your own and reconcile against their records to make sure they were paying your commission correctly.

    Advice to ManagementAdvice

    Make sure new payout systems work before rolling out comp plan changes that affect employee's lively hood. Pay higher base salaries when due to unrealistic, unattainable quotas. Give local management more authority to make decisions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Its was just an ok work experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Boca Raton, FL
    Current Employee - Sales Associate in Boca Raton, FL

    I have been working at AT&T full-time (more than a year)

    Pros

    They work with you on the hours and position. The Bonus is ok if you don't have to keep asking about it when its not on your check.

    Cons

    Stressful environment with changes every week.
    Unorganized

    Recommends
    Neutral Outlook
    Approves of CEO
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