AT&T
3.1 of 5 5,192 reviews
www.att.com Dallas, TX 5000+ Employees

5192 Employee Reviews (View Most Recent)

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Do yourself a favor and Do NOT work here

RSC (Former Employee)
Rapid City, SD

ProsGood Pay and that is about it.

ConsThey suck the life out of you! No time for friends or family. I was hired on as a part-time employee and I worked on average 40 to 65 hour weeks the whole 6 months I worked there. They would schedule me less than that, but they would tell me i had to work extra shifts because they were so short handed...needs of the business..etc.You typically do not get a break and if you do it's within an hour of your shift being over. I got physically ill from not being allowed to hydrate myself and go to the bathroom on 2 ocassions.Managers micro manage all the time. Expect to be followed around all the time with your manager/assistant manager asking you "what are you doing?" "Why are you doing that?" "Do you think you could have handled that customer differently?". I literally mean all of the time. If I didn't reccomend an ipad, home phone, or mifi device to every single customer I helped (including customers that came in just to pay a bill, apply a discount to their account, or inquire about when the next iphone launch would be) I would get a "strike" and after 3 strikes they fire you. Which is complete BS considering the strikes never fall off!

Advice to Senior ManagementGive your employees a chance to sell things without you standing over their shoulders all the d*mn time.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Terrible Work Environment

    Manager Customer Information Services (Former Employee)
    Hamden, CT

    I worked at AT&T full-time


    Pros: No real pros to add. They have stopped caring about… Cons: Treated me like a number and not a person Advice to Senior Management: Go back to real training, get rid of MSOC and focus on how to… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Good company

    Customer Service Representative (Former Employee)

    I worked at AT&T full-time for more than a year


    Pros: Pay was competitive, good atmosphere, excellent benefits. Cons: Stressful at times, no other cons. Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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