There are newer employer reviews for AT&T

Do yourself a favor and Do NOT work here

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - RSC in Rapid City, SD
Former Employee - RSC in Rapid City, SD

I worked at AT&T part-time (less than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Good Pay and that is about it.

Cons

They suck the life out of you! No time for friends or family. I was hired on as a part-time employee and I worked on average 40 to 65 hour weeks the whole 6 months I worked there. They would schedule me less than that, but they would tell me i had to work extra shifts because they were so short handed...needs of the business..etc.You typically do not get a break and if you do it's within an hour of your shift being over. I got physically ill from not being allowed to hydrate myself and go to the bathroom on 2 ocassions.Managers micro manage all the time. Expect to be followed around all the time with your manager/assistant manager asking you "what are you doing?" "Why are you doing that?" "Do you think you could have handled that customer differently?". I literally mean all of the time. If I didn't reccomend an ipad, home phone, or mifi device to every single customer I helped (including customers that came in just to pay a bill, apply a discount to their account, or inquire about when the next iphone launch would be) I would get a "strike" and after 3 strikes they fire you. Which is complete BS considering the strikes never fall off!

Advice to Management

Give your employees a chance to sell things without you standing over their shoulders all the d*mn time.

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  1. Terrible Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager Customer Information Services in Hamden, CT
    Former Employee - Manager Customer Information Services in Hamden, CT

    I worked at AT&T full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    No real pros to add. They have stopped caring about employees as people

    Cons

    Treated me like a number and not a person

    Advice to Management

    Go back to real training, get rid of MSOC and focus on how to make your employees happy so they can give that back to the customers they serve

  2. Helpful (1)

    Sales Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support in Hialeah, FL
    Former Employee - Sales Support in Hialeah, FL

    I worked at AT&T part-time (more than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexible schedule for school, company line, benefits dental/medical/vision

    Cons

    will work you to the bone, hard to get promoted, restructuring so even if you are part time you may end up working full time hours

    Advice to Management

    listen to employee suggestions during company surveys

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