AT&T

www.att.jobs
There are newer employer reviews for AT&T

1 person found this helpful  

Lots of fun, too many metrics.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Retail Sales Consultant in Durham, NC
Former Employee - Retail Sales Consultant in Durham, NC

I worked at AT&T full-time (more than a year)

Pros

great products, good services, and great people.

Cons

pushing up-selling on customers, rediculous metrics.

Advice to ManagementAdvice

get rid of the net-rep stat

Doesn't Recommend
Neutral Outlook
Approves of CEO

6748 Other Employee Reviews for AT&T (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    Corporate Philosphy and Attitude

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Summer Intern in San Antonio, TX
    Former Intern - Summer Intern in San Antonio, TX

    I worked at AT&T as an intern (less than a year)

    Pros

    Management employees are well compensated, to the point of velvet handcuffs. Great benefits.

    Cons

    Corporate drone attitude. Not much adventuring outside the cubicle. Most were relocated from St. Louis and still bitter about move. Not sure how they responded to the move to Dallas.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    I worked for AT&T for over 30 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Paterson, NJ
    Former Employee - Manager in Paterson, NJ

    I worked at AT&T full-time (more than 10 years)

    Pros

    Challenging work, mobility within the corporation allows you to experience different business disciplines, good pay, and generally good benefits.

    Cons

    AT&T's treatment of it's employees has spiraled downhill over my 30 years plus there. It was once a premier work environment but over the past 15 years it has deteriorated to an environment with constant budgetary pressures resulting in a system where upper management gets bonuses for meeting stringent cost objectives. The objective is met typically by surplusing folks.This has resulted in a work environment where middle management is constantly working in fear of losing their jobs to meet cost objectives and ever increasing workloads. This method of cost reduction requires no innovation or skillful management. In fact, surpervisory managers will often manipulate the policy to eliminate people they want to target. Employees are rendered helpless to challenge their pending job loss when this occurs because it would require legal expense on their part and a lengthy battle while waiving severance money.The severance package is used as leverage. Few are in the position to do so and the company knows it. It is a sad dirty truth at AT&T. The organization has also focused on outsourcing and a slash and burn method of headcount reduction. The worse part, is that there is a culture of promoting not the most talented but those who are the most politically skillful, who are best postioned with their leadership, and by gamesmanship, resulting in a surprising poor level of leadership and low morale. Many talented people are passed by. This has been noted outside of AT&T. You would think a global company with tremendous business resources available to them would have a more sophisticated method of promoting quality leaders at the supervisory level. Sad to say I have seen the company spiral downward. I am so very glad I was able to part after 30 years and leave the anxiety behind.

    Advice to ManagementAdvice

    Wake up...you are listening to the wrong people when it comes to employee morale, ethics, and promotabilty in the ranks. Outsourcing overseas is a cheap solution and it certainly reflects in the quality of your customer service, hurting your competitiveness. Hire Americans, truly care for your employees; they are under high stress, use innovation and better products to increase profitability instead of using mostly cost cutting to increase or maintain profit margins.You will then reap the benefits and Wall Street may even notice.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for AT&T

Work at AT&T? Share Your Experiences

AT&T

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.