AT&T

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1 person found this helpful  

Lots of fun, too many metrics.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Retail Sales Consultant  in  Durham, NC
Former Employee - Retail Sales Consultant in Durham, NC

I worked at AT&T full-time for more than a year

Pros

great products, good services, and great people.

Cons

pushing up-selling on customers, rediculous metrics.

Advice to ManagementAdvice

get rid of the net-rep stat

Doesn't Recommend
Neutral Outlook
Approves of CEO

5623 Other Employee Reviews for AT&T (View Most Recent)

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  1. 2 people found this helpful  

    Great benefits and good pay, but employee's are getting valued less.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant  in  Walnut Creek, CA
    Current Employee - Retail Sales Consultant in Walnut Creek, CA

    I have been working at AT&T full-time for more than 3 years

    Pros

    You get a lot of good experience at AT&T. It is good if you ever have to move also because it is easy to transfer locations. Variety of positions in Sales and Engineering/IT. Good benefits and steady job where you can make good money if you are good at sales.

    Cons

    Everything is about politics and about making the company more money. Sales goals change almost monthly and there are way to many metrics and things that they require us to sell. Meanwhile they keep reducing the commission we make. Can be very stressful at times. Very difficult to get out of the retail store if you want to do more with the company. Also the fact that it is retail in general, makes it difficult to close big sales sometimes.

    Advice to ManagementAdvice

    Realize we are in the wireless industry and stop adding more metrics for us to hit. If you want your employees to stay then you should stop reducing their commission and taking away positions. Reduce stress by making sales goals more realistic. We are humans and not just numbers...

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Big workload with sometimes unforeseeable obstacles but hard work will pay off.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Premise Technician  in  Richardson, TX
    Former Employee - Premise Technician in Richardson, TX

    I worked at AT&T full-time for more than a year

    Pros

    Stability of the company seems to be the top priority of the people in charge. Focus is customer oriented as well as tasks needing to be completed by employees.

    Cons

    Some of the workload given seems often overwhelming could and should be improved by management to better align individual goals with company goals.

    Advice to ManagementAdvice

    Get more feedback from front line employees they are the heart of the company.

    Recommends
    Positive Outlook
    No opinion of CEO
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