There are newer employer reviews for AT&T

Retail is OK, yellow pages is dead.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Representative in Memphis, TN
Former Employee - Sales Representative in Memphis, TN

I worked at AT&T full-time (more than 5 years)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

Benefits were good, decent income

Cons

Management was terrible..... never worked anywhere that a sales manager hadn't heard of 'feel, felt, found'

Advice to Management

Work on giving the public a price advantage over competitors, and fire home phone customer service reps that hang up on people wanting to cancel their home phones.

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  1. Outsource this

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance Administrator in Hoffman Estates, IL
    Current Employee - Maintenance Administrator in Hoffman Estates, IL

    I have been working at AT&T full-time (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great tradition going back to the baby bells.

    Cons

    Outsourcing call center jobs to foreign countries is a recipe for failure.

    Advice to Management

    Stop turning your back on customers and employees for the sake of profit. Outsourced agents calling in with jacked up orders is pissing off your customers and stressing out your employees. Garbage in, garbage out.

  2. Great company to work for up until the time they became AT&T (after SBC)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Technician in Houston, TX
    Former Employee - Customer Service Technician in Houston, TX

    I worked at AT&T full-time (more than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Pay, overly generous with overtime

    Cons

    No work comradeship, low morale as a crew, way too much emphasis placed on production rather than customer satisfaction. Safety and customer satisfaction are just buzz words.

    Advice to Management

    Depends on the level of manager being addressed. From 4th level down it's robotic. "I don't make the rules, we just have to follow them". No matter how inconsistent or idiotic they may be. And any time a 3rd level manager comes in fresh, they like to re-invent the wheel in their
    image.

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