AT&T

  www.att.com
  www.att.com
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Good Pay & Benefits, but corporate atmosphere needs improvement.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Engineer in Miami, FL
Former Employee - Engineer in Miami, FL

I worked at AT&T full-time (more than 8 years)

Pros

If you are Union, you are safe. Good job and good employees to work with. If you go to management, the experience may be different. Benefits include medical, dental, 401k, U-verse discount, and union pay (guaranteed salary increases over time). Any work beyond scheduled workweek is paid with overtime or double time (on holidays). Advancement opportunities are sometimes available.
For Engineering or Mgmt: Excellent salary and benefits as well. No weekend work. Some training available as well.

Cons

For craft positions (Unionized technicians) the cons are few. Sometimes you may get a jerk for a boss, but that doesn't last too long. You must comply with attendance and safety for sure. They are very anal about being to work on time. You must pass pole climbing.
For Engineering and Mgmt positions: "Fiefdoms" of power within management. Cronyism is everywhere. The adage: "it's who you know" is prevalent here. Make sure you get along with your future boss, or he/she may give negative feedback and affect your employment or bonus. There is very little room to advance to upper mgmt. in Florida. Your best chance for upward mobility is working at Corporate in Texas or Georgia...if that's your goal. Good luck.

Advice to ManagementAdvice

Managment needs an overhaul. Your business strategy is only as good as your employee's happiness. If you treat them like second class, you will get second class results. Treat all your employees fair and the same, and end favoritism. Stop competing for power, and work together. Streamline some processes, and offer more advancement possibilities for future stars. Create an enviroment of knowledge sharing, instead of knowledge hoarding.

Recommends
Negative Outlook
No opinion of CEO

5933 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    Outsource this

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance Administrator in Hoffman Estates, IL
    Current Employee - Maintenance Administrator in Hoffman Estates, IL

    I have been working at AT&T full-time (less than an year)

    Pros

    Great tradition going back to the baby bells.

    Cons

    Outsourcing call center jobs to foreign countries is a recipe for failure.

    Advice to ManagementAdvice

    Stop turning your back on customers and employees for the sake of profit. Outsourced agents calling in with jacked up orders is pissing off your customers and stressing out your employees. Garbage in, garbage out.

    Recommends
    Positive Outlook
  2.  

    I would suggest not to work here, but your experience can largely depend on your immediate managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Oklahoma City, OK
    Former Employee - Retail Sales Consultant in Oklahoma City, OK

    I worked at AT&T full-time (more than an year)

    Pros

    pay, benefits, uniform allowance, new phones

    Cons

    Constantly threatened you will lose your job if you don't meet the unrealistic quotas, hiring discrimination, unrealistic metrics and grading systems they hold you accountable for, unethical managers, HR is very separated and does not have an idea what goes on in the stores which is how the mangers are able to abuse and mistreat workers and along with the other half dozes HR violations.

    They will constantly document everything, coach you almost everyday, make you set "commitments" of what you will sell so they can fire you if you don't reach it.

    Advice to ManagementAdvice

    Incorporate a way to make sure HR can see first hand what occurs in stores and try to actually care about your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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