AT&T

  www.att.com
Work in HR? Unlock Free Profile

5541 Employee Reviews (View Most Recent)

Sort: Rating Date

1 person found this helpful  

Terrible

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Premise Technician  in  Columbus, OH
Former Employee - Premise Technician in Columbus, OH

Pros

The people are pretty cool

Cons

Over worked and Under paid

Advice to ManagementAdvice

Provide upward mobility

Doesn't Recommend
Negative Outlook
Approves of CEO

Other reviews for AT&T

  1.  

    Great Pay, But Ended Up HATING The Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Customer Service Representative (Call Center)  in  Rohnert Park, CA
    Former Employee - Residential Customer Service Representative (Call Center) in Rohnert Park, CA

    Pros

    Excellent pay, excellent and full health benefits, Union job (so Union representation/support), mostly enjoyed my co-workers.

    Cons

    Offering stellar services where they are not available (or on-the-fringe-of-availability), thus REPEATEDLY increasing angry call volume and customer dissatisfaction; retention call center with angry customer after angry customer after promotion-shopping customer after angry customer after promotion-shopping customer after angry customer day in and day out was WAY too much... and the company just keeps creating AND feeding the monster with multiple tech visits when the service isn't really ready in that area yet and with keeping the promotion-shopping customer appeased with more and more limited time promotions, thus PREPARING THEM to NOT want to see the value in and pay the full price for the service. Ridiculous... and nearly every one of my co-workers I spoke with before and after leaving HATED the job, too (because of those very things and the nastiness of the customers calling to cancel or finagle)... and have repeatedly shared it's only gotten worse since I left. One more con... stringent rules/standards of certain things that "HAVE" to be said on "EVERY" call or else one could eventually receive poor evaluations and possibly end up getting fired... except - of course - for the star sellers who can say very questionable things to the customer AND skip or paraphrase the "mandatory" disclosures when they wanted... and still get high marks on their manager observations... because they are high sellers.

    Advice to ManagementAdvice

    Lighten up on all the mandatory things your reps must say on every phone call to avoid getting dinged (and eventually walked out the door), lighten up on all the stinkin' promotions that practically beg the customer to call back in every time they expire to get another one, stop selling services in areas that are out of range, and if there has to be a retention-only call center (which I DON'T recommend, but if there HAS to be), then the reps needs A LOT more debrief time. But ultimately, the corporate monster needs to stop feeding the greedy customer monster.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Welcome to "Zombieland"

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Indoor environment. Great platform to advance for minorities and unscrupulous foreign nationals.

    Cons

    Was a frontline manager for the last 5 of 15 years in customer service. Witnessed very unprofessional behavior from "fellow" supervisors, Area Managers and Directors. Alcoholism and anti depressant rampant. If you truly care about your team and the customers the rest of the management team will embark on a "witch hunt" to drive you out of the company. ATT(SBC) is a great case study for the "Peter principle". Ineptitude increases exponentially the higher you go. You will hear, "not my problem". Lazy senior managers will maneuver to dump their duties on a select few junior supervisors. These poor souls will act simultaneously as a crutch and a scapegoat... Never being allowed to advance or transfer.
    There is a litmus test, as well... You must virtually swear allegiance to Obama. Almost every manager has a calendar of him or Oprah hanging prominently in their offices.

    Advice to ManagementAdvice

    Outsource all of your call centers to cultures that understand politeness and hard work.

There are newer employer reviews for AT&T.

Worked for AT&T? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.