There are newer employer reviews for AT&T

Atrocious, lousy, incompetent company. They are DEAD LAST in customer service- they don't care about their people!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Call Center Team Manager in Davenport, IA
Former Employee - Call Center Team Manager in Davenport, IA

I worked at AT&T full-time (more than 5 years)

Pros

The pay is pretty good. Once you start, you realize WHY the pay is good- no one wants to deal with the company! Local leadership is promoted on the Peter principle. Highest performers are held back from promotion opportunities.

Cons

Let me count the ways-
Feedback to management is ignored.
Leadership looks for ways to oust the potential leadership below them.
Metrics are based on measurements that have nothing to do with customer service.
Common sense is a rare commodity above the Team Manager level.

Advice to ManagementAdvice

Leave. Only new leadership from top to bottom will save this government-level catastrophe of stupidity.

Doesn't Recommend
Negative Outlook
Disapproves of CEO
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  1. ok job at best big emphasis on the word JOB not carreer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Account Executive in New York, NY
    Current Employee - Retail Account Executive in New York, NY

    I have been working at AT&T full-time (more than 5 years)

    Pros

    Descent pay at the entry level but if you get promoted within the company be prepared to be disappointed because you wont make as much as someone they hire off the street or from a competitor.

    Cons

    No matter how hard you work or how often you get rewarded its never enough, which is understandable in sales but to move up you have to be part of the in crowd if you know what I mean. Your qualifications and achievements don’t get you very far your much better off being a suck up.

    Advice to ManagementAdvice

    get a clue..... start hiring people that do thier jobs well instead of your friends...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Overland Park, KS
    Current Employee - Sales Representative in Overland Park, KS

    I have been working at AT&T full-time (less than a year)

    Pros

    Great coworkers and fun envirnomental.

    Cons

    Work/life balance, union, rude upper mgmt

    Advice to ManagementAdvice

    Treat employees with respect.

    Doesn't Recommend
    Disapproves of CEO
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