AT&T

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retail sales

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Sales Consultant
Current Employee - Retail Sales Consultant

I have been working at AT&T full-time for more than 5 years

Pros

great pay, good team to work with

Cons

long hours, difficult customers, work life balance is challange

Recommends
Positive Outlook
Approves of CEO

Other Reviews for AT&T

  1.  

    Attsco Non Exempt Job (halfway between contracted and employee)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Universal Agent  in  Durham, NC
    Current Employee - Universal Agent in Durham, NC

    I have been working at AT&T as an intern for more than a year

    Pros

    - I get discount benefits (cell phone plans, accessories, etc)
    - Pay is pretty good, you'll definitely make a lot more than most other college students
    - Made good friends that will help me get my foot in the door at AT&T if needed

    Cons

    - Very limited time off - management will work with you during finals but expect to pull all nighters if you have difficult classes
    - No real benefits (401k, insurance, etc) - they stopped hiring these "Legacy" agents in January 2013
    - You will not be formally trained, most of your training will come from observation of another agent- there will be a steep learning curve
    - You're graded on how many customers you service, not how many customers are satisfied with your service

    Advice to ManagementAdvice

    Stop with the bureaucracy. It's making the customer service experience more negative as more things become automated. Also, stop hiring people incapable of doing the job and let go the ones that we currently have.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Experience while working at AT&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager  in  Ashburn, VA
    Current Employee - Senior Project Manager in Ashburn, VA

    I have been working at AT&T full-time for more than 3 years

    Pros

    Best work environment and good culture

    Cons

    Job and complete projects out sourcing is a constant threat for people working for AT&T

    Advice to ManagementAdvice

    Management should evaluate & compare the quality of work, vision, new ideas & culture that full time employees bring versus that overseas contractors those actually get trained on the job most of the time

    Recommends
    Approves of CEO
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