AT&T

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5552 Employee Reviews (View Most Recent)

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Big company, old antiquated ideas

Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

Pros

Great benefits, used to be good place to work and retire.

Cons

Resistant to change --- although a technology company...stuck in old school ways of management

Other reviews for AT&T

  1.  

    retail sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant
    Current Employee - Retail Sales Consultant

    Pros

    great pay, good team to work with

    Cons

    long hours, difficult customers, work life balance is challange

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Attsco Non Exempt Job (halfway between contracted and employee)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Universal Agent  in  Durham, NC
    Current Employee - Universal Agent in Durham, NC

    Pros

    - I get discount benefits (cell phone plans, accessories, etc)
    - Pay is pretty good, you'll definitely make a lot more than most other college students
    - Made good friends that will help me get my foot in the door at AT&T if needed

    Cons

    - Very limited time off - management will work with you during finals but expect to pull all nighters if you have difficult classes
    - No real benefits (401k, insurance, etc) - they stopped hiring these "Legacy" agents in January 2013
    - You will not be formally trained, most of your training will come from observation of another agent- there will be a steep learning curve
    - You're graded on how many customers you service, not how many customers are satisfied with your service

    Advice to ManagementAdvice

    Stop with the bureaucracy. It's making the customer service experience more negative as more things become automated. Also, stop hiring people incapable of doing the job and let go the ones that we currently have.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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