AT&T

  www.att.com
  www.att.com
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Great Pay, High Stress

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Sales Consultant
Current Employee - Retail Sales Consultant

I have been working at AT&T full-time (more than 3 years)

Pros

AT&T offers excellent pay, great benefits, and awesome plan discounts.

Cons

I work in a commissioned sales position, and the stress is a major downfall. Retail hours aren't ideal, either.

Advice to ManagementAdvice

Less pressure = better customer service

Neutral Outlook
No opinion of CEO

5949 Other Employee Reviews for AT&T (View Most Recent)

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  1. 1 person found this helpful  

    If you like politics and being a corporate puppet, you'll love working for AT&T.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSC
    Current Employee - RSC

    I have been working at AT&T full-time (less than an year)

    Pros

    $$$$, co-workers, bright and shiny technology

    Cons

    Politics.
    Angry customers.
    Billing and service issues.
    Next program.
    No work/life balance....AT ALL.

    Recommends
  2. 1 person found this helpful  

    Promote the latest technology while the antiquated infrastructure collapses and overpaid corporate yes men look on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RSC ASM Store Manager
    Former Employee - RSC ASM Store Manager

    I worked at AT&T full-time (more than 8 years)

    Pros

    The pay, hourly + commission as a retail sales consultant. Salary+commission in management. The benefits - Entry level employees get a full benefit package that includes health,dental,optical 401k plus you have union representation. Management have to choose from a slightly less enticing palette of health benefits though they still have the same optical, 401k options but of course NO Union. Opportunity for advancement, though peculiarly you may suffer a decrease in your pay once lack of overtime and commission is factored in. Free cellphone service - discounted AT&T services.

    Cons

    Work life balance is poor, as a store manager you are paid salary and are expected to work from home though you are also expected to be at your store all the time. Assistant managers doing the same amount of overtime "make bank", though they are not required to work from home. A store managers position is a fast track to Burnoutsville, unless you have a strong Area Manager fighting your corner. Sales Consultants are constantly monitored for performance - but with the level of Union representation in some areas you would have to be really bad to be termed. Really poor employees stick like dung to a doormat. The Store Manager position should be viewed with a cautious sense of reality. It can be seen as a stepping stone to a middle management position or higher it invariably means the end of the road.

    Advice to ManagementAdvice

    Upper management are out of touch with the management on the ground and nobody "it seems" in middle management has the backbone to straighten them out. The messages from the top would always seem to carry the dangerously barbed edge of a serial killers favorite weapon - Which were delivered delivered by the area manager, sometimes with sadistic pleasure directly between the store managers ribs, often repeatedly, or at least until the edge was worn away. Once received by the store manager, this same message had then to be dulled to the edginess of preschool scissors before delivering it to the sales "team". Once the message was received by the "team", they would invariably ignore its content, duck behind their nearest Union representative to avoid any consequences while simultaneously claiming some arcane form of diplomatic immunity for good measure. AT&T has good intentions but without listening sympathetically to the feedback from All of its workforce it will go the way of dinosaurs. Encourage middle management to give honest feedback, some of them have the balls you just need to give them a little coaxing and I'm sure they'll drop. AT&T will simply not survive without, reigning in over zealous VPGM's and Directors, recognizing limitations in the hiring/firing process, upgrading its billing/reporting system and deflating some of the protection offered by the Union.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for AT&T

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