There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

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Great Pay, High Stress

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Retail Sales Consultant
Current Employee - Retail Sales Consultant
Neutral Outlook
No opinion of CEO

I have been working at AT&T full-time (More than 3 years)

Pros

AT&T offers excellent pay, great benefits, and awesome plan discounts.

Cons

I work in a commissioned sales position, and the stress is a major downfall. Retail hours aren't ideal, either.

Advice to Management

Less pressure = better customer service

Other Employee Reviews for AT&T

  1. Helpful (1)

    Being a Prem Tech is Still a Dirty Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Premises Technician
    Former Employee - Premises Technician
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Healthcare benefits 401k Some education opportunities Outside, hands on job. Great if you hate a desk job.

    Cons

    Long hours Poor management No Work/Life balance Forced Over Time

    Advice to Management

    Stop hiring people fresh out of college to be supervisors and area managers. Just because they have a degree doesn't mean they are competent leaders, and your leadership program doesn't necessarily develop people into a competent leaders when they have next to no real world work experience. Stop hiring management from your competitors to manage your U-Verse teams without putting them through rigorous training that includes pole climbing. Promote from within. If you want truly competent managers, start rewarding your hard working techs that have good results with inside management tracks that will help develop them into competent leaders for the U Verse world. "Black Box Management" died years ago. Get over it. Adapt.


  2. Attsco Non Exempt Job (halfway between contracted and employee)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Universal Agent in Durham, NC
    Current Intern - Universal Agent in Durham, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T as an intern (More than a year)

    Pros

    - I get discount benefits (cell phone plans, accessories, etc) - Pay is pretty good, you'll definitely make a lot more than most other college students - Made good friends that will help me get my foot in the door at AT&T if needed

    Cons

    - Very limited time off - management will work with you during finals but expect to pull all nighters if you have difficult classes - No real benefits (401k, insurance, etc) - they stopped hiring these "Legacy" agents in January 2013 - You will not be formally trained, most of your training will come from observation of another agent- there will be a steep learning curve - You're graded on how many customers you service, not how many customers are satisfied with your service

    Advice to Management

    Stop with the bureaucracy. It's making the customer service experience more negative as more things become automated. Also, stop hiring people incapable of doing the job and let go the ones that we currently have.


There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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