AT&T

  www.att.com
  www.att.com
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customer servic

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Dallas, TX
Current Employee - Customer Service Representative in Dallas, TX

I have been working at AT&T full-time for more than 10 years

Pros

The pay is worth the job

Cons

nothing bad to say about the company

Advice to ManagementAdvice

more meeting

Recommends
Positive Outlook
Approves of CEO

5623 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    I was treated great as an Independent Technician by Executives

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    The Staff that I interfaced with were very pleasant ,most have been with the company for over 5 years and expressed great interest in their jobs with the prospect of continuing in their current or other positions within the company

    Cons

    Some of the methods used by the company in their hiring process is a bit overwhelmimg

    Advice to ManagementAdvice

    Be more supportive of Beginners and non certifed applicants

  2.  

    Always changing the focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant
    Current Employee - Retail Sales Consultant

    I have been working at AT&T full-time for more than 8 years

    Pros

    Money is good. My immediate managers and coworkers are great to work with. Good vacation/paid time off. Union backed. Can't get fired because a manager simply doesn't like you.

    Cons

    Retail hours. The ability to move up locally just doesn't happen since everyone stays put. If you want to move up you'll need to move. To many different ways to get on a write up. There are so many different goals from sales quotas, customer satisfication, to signing up for ISIS & making sure customers sign into myatt on their smartphone. The goals change constantly. Companies focus goes from one thing to the next to the next on what seems a monthly basis.

    Advice to ManagementAdvice

    Scale back on the number of goals for Retail Sales Consultants. I shouldn't have to worry about hitting 20 different targets every month.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for AT&T

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