AT&T

  www.att.com
  www.att.com
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4 people found this helpful  

Great company to work for

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Premesis Technician  in  Brecksville, OH
Current Employee - Premesis Technician in Brecksville, OH

I have been working at AT&T full-time for more than a year

Pros

Great starting pay, great benefits, nice raises. If you want to work a lot, you can. If you don't, it's not always a necessity. Paid vacation time

Cons

There is some long days. Unrealistic expectations.

Advice to ManagementAdvice

Don't look at every employee as compared to everyone else. Each person had their own pros and cons.

Recommends
Positive Outlook
Approves of CEO

5653 Other Employee Reviews for AT&T (View Most Recent)

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  1. 2 people found this helpful  

    Fast Paced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative I  in  Pueblo, CO
    Current Employee - Customer Service Representative I in Pueblo, CO

    I have been working at AT&T full-time for less than a year

    Pros

    The call center is very fast paced, which makes the day go by fast. Most of my coworkers are really friendly and take pride in their job.
    Schedules and vacations are based on seniority, so while I am low on the totem pole, per se, I understand and feel it is fair. On the other hand, it can cause issues for employees with small children.
    Having a call center background, I understand the dynamics of speed on the phone and on the computer, but at times, the call volume can be very high, even with the push for self service.

    Cons

    The metrics! We have a scale of 1-10 on certain things that the customer rates us on with an after call survey, and we aim to get 10's across the board. However, if you have a customer that has called in a number of times, they rate the company as a whole and not the employee. And that bad review can cause your overall score to drop to 0. And anything under 9 is worth 0 or -100, so it creates a lot of stress. To me, it would make sense to have 7-8 at least mean something.

    Advice to ManagementAdvice

    Take a look at the metrics again. Getting one bad survey, even if we did everything we could to help the customer, is bringing morale down.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    A wonderful place to work

    • Comp & Benefits
    • Career Opportunities
    Former Employee - U-Verse Premises Technician
    Former Employee - U-Verse Premises Technician

    I worked at AT&T full-time

    Pros

    Great pay, great management, enjoyable job, independent, relaxing, supportive, great union

    Cons

    There's not much I can think of. They're kind of nitpicky about certain things and they change rules a lot but if it helps it helps.

    Recommends
    Positive Outlook
There are newer employer reviews for AT&T

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