AT&T

  www.att.com
  www.att.com
There are newer employer reviews for AT&T

 

Great Large Company

Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at AT&T

Pros

Great place to work with excellent advancement opportunities.

Cons

Such a big ship can take a long time to turn when it comes to policy reform.

5877 Other Employee Reviews for AT&T (View Most Recent)

Sort: Rating Date
  1.  

    Little support for support positions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Support Representative in New York, NY
    Current Employee - Sales Support Representative in New York, NY

    I have been working at AT&T full-time (more than an year)

    Pros

    Great pay in a retail environment, great benefits, raise in pay after first 6 months, again every year after that.

    Cons

    The Sales Representatives are the number on priority. Management teams constantly work to ensure RSC's are hitting numbers or "promoting to customer" those who can't keep up (though this only happens after repeated failures with no attempt to correct issues).

    Management teams are constantly changing, so store teams are forced to adapt to management styles that are often vastly different. The company promotes almost exclusively for numbers, so often a store manager is not actually capable of caring for a store, just hitting or exceeding sales goals - and sometimes through sinister means.

    When working full-time, you get two days off per week and days off are awarded in order of seniority in your job position. You may not get what you ask for, especially if your manager just doesn't care to make things work. Lastly, there are "attendance points" which can lead to a write up or firing. You are awarded points from a computer system if you clock in any time after the 5 minute grace period, and the point amount grows with how late you are. This was especially troublesome in the city, where MTA trains were often making it difficult to get to work on time. Some managers were willing to override attendance points if employees gave a valid reason for lateness, but other don't care that there's even a news story about why your train was stopped underground for 2 hours during your commute to work.

    Advice to ManagementAdvice

    Care about some things other than numbers once in awhile. Support positions ensure that the store is running well on the sales floor and behind the scenes, yet there is little to no recognition for what they do.

    Also, listen to all of the reps. Routinely work to make sure everything is going well in the store. It shouldn't take more than 6 months to realize that an entire team hates its management team because they are shady with making sales and they play favorites without care.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    A secure place to work for those value a balance between work and family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional - Technical Architect in San Ramon, CA
    Current Employee - Professional - Technical Architect in San Ramon, CA

    I have been working at AT&T full-time (more than 10 years)

    Pros

    AT&T can be a good place to work until retirement. Benefits are good. Fairly relaxing work environment. Just do not expect high pay.

    Cons

    Too many tiers of management levels and some numbers of unproductive people.

    Advice to ManagementAdvice

    Company should value people based on market value of skills. Good tech people can get job elsewhere when company does not pay competitively.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for AT&T

Work at AT&T? Share Your Experiences

AT&T

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.