AT&T

  www.att.com
  www.att.com
There are newer employer reviews for AT&T

 

Customer Service Representative

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Sacramento, CA
Former Employee - Customer Service Representative in Sacramento, CA

I worked at AT&T full-time (more than an year)

Pros

Good work life balance and the compensation is decent, a little below average.

Cons

The compensation is below average for the industry and the upper management expects perfection

Recommends
Neutral Outlook
Approves of CEO

6233 Other Employee Reviews for AT&T (View Most Recent)

Sort: Rating Date
  1.  

    A good place to work but not a long time career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Chicago, IL
    Current Employee - Sales Executive in Chicago, IL

    I have been working at AT&T full-time (more than an year)

    Pros

    You get to make your own schedule and there is a lot of flexibility. Great benefits with a great vacation package.

    Cons

    Understanding how you get compensated is hard due to having so many metrics with different weighted pay outs. You have to have good working knowledge on hundreds of different products. Also, it can be hard to distinguish your role to the customer since they see you as a service manager more often then in sales.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    A great learning experience and skill building position. Micro management at it's finest.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - U-Verse Premises Technician in Southfield, MI
    Current Employee - U-Verse Premises Technician in Southfield, MI

    I have been working at AT&T full-time (more than 5 years)

    Pros

    The pay is descent, paid training and uniforms, company vehicle and tools provided.

    Cons

    Dangerous working conditions within the city of Detroit since the company and city does not keep up on maintenance of the telephone poles and alley ways. Techs have no back up and company frowns upon giving a tech a 2nd man to watch for trouble. Armed robbery within the city is high but they don't talk about that publicly. Micro management scare tactics.

    Advice to ManagementAdvice

    Care more about the people that built your new Uverse brand. And less about your bottom line and quarterly earnings. You have really lost touch with your techs and humanities. People that give there blood sweat and tears. And sacrifice their family time for the growth of your product.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for AT&T

Work at AT&T? Share Your Experiences

AT&T

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.