AT&T

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  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Account Manager in Kansas City, MO
Current Employee - Account Manager in Kansas City, MO

I have been working at AT&T

Pros

I feel ATT is by far the best and most stable telecommunications to work for these days. This gives some people piece of mind but piece of mind doesn't cut it most days.

Cons

Working for ATT is like working for 10 different companies, since SBC purchased ATT, not much has been done to make the many different companies streamlined. ATT tries to make it appear that we're one big company but that is the furthest from the truth. I regularly hear from Legacy-T support folks that it is a LEC problem when we're the LEC. Nothing makes a customers blood boil more than hearing that. Upper level management need to take a long hard look at where this company is going. Its been said that ATT is defining the market and that customer will pay more for the customer service and the Network. We may have the Network but if the customer support isn't there what’s the point?

Advice to ManagementAdvice

Get away from the Legacy-T mentality that you will do it ATT's way or not at all and on ATT's time frame.

Disapproves of CEO

6744 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    Reality at ATT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Project Manager in San Antonio, TX
    Former Employee - Senior Project Manager in San Antonio, TX

    I worked at AT&T

    Pros

    Name recognition of the company. ATT is a huge company and can lead to some pretty big opportunities elsewhere by brand recognition alone.

    Cons

    Bottom line - it's about the company. Ask the majority of the workers here and they will tell you upper management does not hold the employees as their best asset. You do get good product benefits, but they sure do like hacking pension, insurance, bonuses, options... should I go on?

    Advice to ManagementAdvice

    Take a few minutes to think about employees.

    No opinion of CEO
  2. 1 person found this helpful  

    Big bucks, but be ready to deal with really bitchy customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Dallas, TX
    Former Employee - Retail Sales Consultant in Dallas, TX

    I worked at AT&T

    Pros

    Pays well if you like high pressured sales and making cold calls during down time, good benefits though

    Cons

    OMG, I could write a book. I'll give Reader's Digest condensed version. Every other customer has some kind of issue where they jump down your throat. You have to be super nice to them (in order to get all 5's from a customer survey) but they can be bitches. The company pushes relentlessly to make cold calls, sell other products with every customer, exceed goals, beg for all 5's...relentlessly. Push, push, push, relentlessly.

    Advice to ManagementAdvice

    Ease up a little, we are human. I would like to invite Senior Management to work in the trenches for awhile. But, it's all about money & stock. Employees are an expenable comodity. Sorry Ralph, I didn't give you all 5's. I gave you a 4 which means you reallly got a 0. You fail.

    Doesn't Recommend
    Approves of CEO
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