There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

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the money and benefits were very good; the experience... not so much

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Retail Sales Consultant in Youngstown, OH
Former Employee - Retail Sales Consultant in Youngstown, OH
Disapproves of CEO

Pros

the benefits are outstanding; vacations and PTO were some of the best I have encountered. hourly rate was very much above average. very accommodating to personal/ family needs.

Cons

very stressful; always constant pressure. employees were often pitted against each other in the name of sales. promotions were based on personal relationships, and not on merit. commission structure constantly changing, and becoming increasingly difficult.

Advice to Management

stop overseas customer service. The biggest complaint from customers has nothing to do with service issues, dropped calls, etc.. it is a constant "I can't get someone who speaks English."

Other Employee Reviews for AT&T

  1. Horrible Management in Tucson... Why pay managers who are never in their store...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Tucson, AZ
    Former Employee - Retail Sales Representative in Tucson, AZ
    Approves of CEO

    Pros

    -Good Pay -GREAT Benefits -Paid time off -Scheduling; if you have no seniority then don't expect the schedule you want -Tuition Reimbursement is one of the most difficult things to get fulfilled. When a company stated they do tuition reimbursement they should do so with out having the employee reapply 25 times over 3 months.

    Cons

    -Retail Management hires on people who have no experience in wireless and then has them chauffeur her around tucson because she cant do store visits with out a crew with her. -Manager was never there; Couldn't call him to get overrides bec he would never pick up -Management as a whole needs to be redone because there is no gain when there is no manager around

    Advice to Management

    Pay attention to you top sales reps and part timers who work more then 35 hours a week.Listen to your employees when they say there is no managers in the store. Make sure you managers are actually at work.


  2. Good place for growth

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hoffman Estates, IL
    Former Employee - Anonymous Employee in Hoffman Estates, IL
    Recommends
    No opinion of CEO

    Pros

    A lot of opportunity to move around in the company and find new experiences

    Cons

    A lot of layers of process - hard to get things done.

    Advice to Management

    Try to streamline processes


There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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