There are newer employer reviews for Access Insurance Company

I have been with Access for almost 3yrs

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Claims Adjuster in Atlanta, GA
Current Employee - Claims Adjuster in Atlanta, GA

I have been working at Access Insurance Company full-time (more than 3 years)

Recommends
Neutral Outlook
Recommends
Neutral Outlook

Pros

The people you work with are mostly friendly and helpful

Cons

They expect you to work with little overtime

Advice to Management

Give us some help

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  1. Helpful (1)

    If you have no other option, then apply here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center in Atlanta, GA
    Current Employee - Call Center in Atlanta, GA

    I have been working at Access Insurance Company full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    HR staff is very nice.

    Cons

    The PTO for call center is sucks, their absence system is horrible, just to give you and idea. Before you get sick make sure you advice workforce of it so you do not get penalize for not showing up.

    Advice to Management

    Better communication with lower positions, don't look at the matrix only, remember that the ones who provided the customer service are the same ones who have been mistreated. Remember that you are not recording 100 % of the incoming calls, so many things can happen!!

  2. Helpful (1)

    The company has no vision or strategic plan. Poor management team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Access Insurance Company full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great location at the Perimeter Mall area; office is nice with wifi accessible garden;monthly breakfasts and afternoon treats for all employees.

    Cons

    When I started this company was okay to work for. It was growing and thriving. It seemed to have a niche in the industry and things were going well. Or so it seemed.

    But after awhile it became apparent that the executive management was struggling to define the company and its vision and therefore there was no strategy. Or if there was it was kept behind management doors. None of us knew what to expect day to day. Constant change in directives was frustrating and confusing. Suddenly there were layoffs and overwork for those who stayed.

    Management rules by fear and intimidation. There are constant threats of losing one's job if you don't get things done quickly with unrealistic deadlines. It is not unusual to hear upper management screaming at employees and belittling them out in the open. Even for those with industry experience, management does not want your ideas or opinions. There is only one way commuincation: downward.

    It was a very stressful place to work.

    Advice to Management

    Share more with the employees beyond the annual meeting. There needs to be more open communcation. There is a feeling that management is reacting to issues and market changes with no game plan.

    Hire management who are true leaders and can coach and mentor the staff. The management you have believe they are better than the employees and treat them as underlings and not as professionals.

There are newer employer reviews for Access Insurance Company

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