Accolade

  www.accoladeinc.com
  www.accoladeinc.com
There are newer employer reviews for Accolade

3 people found this helpful  

Supportive environment, great teammates

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Health Assistant in Plymouth Meeting, PA
Current Employee - Health Assistant in Plymouth Meeting, PA

I have been working at Accolade full-time (more than 3 years)

Pros

In depth training right off the bat; most of the leadership is very approachable and if you are stuck with a supervisor who is not, teams shift frequently so it isn't a forever thing; good opportunities for bonuses; good benefits package; generous PTO.

Cons

The work itself can be challenging emotionally and requires critical thinking skills, empathy, and attention to detail. It is all done over the phone, and people expecting a call-center job or an easy job may having difficulty keeping up with the demands.

Recommends
Positive Outlook
Approves of CEO

50 Other Employee Reviews for Accolade (View Most Recent)

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  1. 5 people found this helpful  

    Discrimination with a capital "D" - they blatantly lie from Day 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Health Assistant in Plymouth Meeting, PA
    Current Employee - Clinical Health Assistant in Plymouth Meeting, PA

    I have been working at Accolade full-time (more than 3 years)

    Pros

    Decent salary - but you'd think a company like Accolade would have better health plans to choose from...

    Cons

    You will never ever get promoted unless you are young, female and attractive. Some stewards can barely write their name but they are expected to lead a team of Health Assistants ? The executives are simply dishonest and plays favorites, and don't even try to hide it. They give new meaning to talking out of both sides of your mouth. You'll be told to give feedback - but God forbid if you mention something they don't want to hear. Employees who do not pull the company line will be systematically set up for failure. Oh and they will swear to you that Accolade is NOT a call center but it is and always will be a call center.

    Instead of looking for reasons to support and promote you, Stewards look for reasons to keep you down. Again, the favoritism is blatant. I can tell you that my Steward once questioned me for being away from my station for 1 minute and 3 seconds. I have a health condition which causes me to urinate frequently - this is not made up - this is a true occurrence. They state from Day 1 "we are NOT a call center." Yet, when it comes to bonuses and raises, your "performance story" is based strictly on statistics. But no, it's not a call
    center.

    Advice to ManagementAdvice

    To be brutally honest, you need to put someone in there who doesn't play favorites and who will say what she means and mean what she says. There has to be a better way to hire Stewards - too many holding that position are downright manipulative, have no skill set or experience and should have never been considered for the job. Stop blatantly lying about growth potential, as stated earlier, if you are young, female and good looking you have a shot - otherwise, you're screwed. I can tell you, and if I could I would name names, that there are many extremely talented people who have left Accolade because they were mistreated and disrespected.

    The time is coming when these issues will come to a head. The negative reviews are posted for a reason. To those who turn a blind eye to this and just chalk it up to "disgruntled employees" think again. I live this on a daily basis and I witness to these issues first hand. I honestly believe this company will have a very, very hard time holding on to good people. The blatant favoritism, racism and sexism needs to stop

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    its a call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clinical Health AssistantHealth Assistant ( RN) in Plymouth Meeting, PA
    Former Employee - Clinical Health AssistantHealth Assistant ( RN) in Plymouth Meeting, PA

    I worked at Accolade full-time (more than an year)

    Pros

    As a nurse I was able to help my clients navigate the health care system and ensure they got the right care.
    That part was very rewarding. Co workers were great. Liked going to work , Pay and benefits are very good.

    Cons

    the constant evaluation and scrutiny they put you through could be improved, Middle management ( Stewards ) are out of control . I dont think upper management knows what goes on

    Advice to ManagementAdvice

    Everyone should be treated equally so watch what the stewards are really doing to people.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
There are newer employer reviews for Accolade

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