Accretive Health

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5 people found this helpful  

Worked on Site at Providence Hospital -- Mentally Unhealthy for a College Intern

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Intern  in  Washington, DC
Former Employee - Intern in Washington, DC

Pros

-- The peole who were paid by Providence were extremely nice and were instrumental in my transition from past corporate internships into the healthcare industry.

--For a full-time college student, I was paid $15/hour

Cons

--There's no connectivity between the main office, in Chicago, and Providence. It is blatantly remote and many of us felt "out of the loop."

--Senior management was very manipulative

As a college student, I walked into the company, ready to learn. At the time, the two managers who interviewed me were very impressed with my resume and wanted to bring me on board. I was excited about working in the healthcare inudstry, because it was something new to me. Unfortunately, I didn't know how dramatic my experience here would be.

Our managers were very cheap. As site leads of the revenue cycle, both managers were to oversee operations in the Patient Financial Services department as well as the cashier's office. With Accretive being a company known to manage hospitals' revenue cycles, you would think all areas, regarding cash inflow and revenue would be running like a well-oiled machine. The cashier's office was operated by only ONE individual. Even worse, the cashier's office had primitive phones: the corded kind, with NO caller ID, no option to open multiple lines, nor was there an option to put the calls on hold. Now, this may seem irrelevant, but you have to look at the big picture. What company have you ever called has asked you to hold and simply placed the phone on the table? If the cashier was on the phone with the patient and another was trying to get through so he/she could remit a payment, the call would bounce back. That rebounded call would then go back to the Patient Financial Services department, where the front desk receptionist would catch a lot of flack for issues she nor the cashier had any control over. I cannot count how many times we requested a new phone for that office, for it would only ease the tension between the angry patients and the stressed out staff. Needless to say, our managers didn't care about the cash inflow to that respect, because the patients continued to call about the same issue.

On another note, Accretive is a cheap company... PERIOD... They do outsourcing with Medical Financial Solutions. If I'm not mistaken, they're currently in Kalamazoo but is in the process of being transferred to India. Anyway, the patients can see that there's no synchronization between the Chicago office, MFS headquarters, and Providence Hospital. How??? Well, at one point MFS was sending Providence patients a notice saying that if they paid their statement in full, then a 15% discount would automatically be applied to the account. Patients would call the hospital, and none of us had any idea that this had been implemented. No one but the managers knew, and they decided to not tell us.

I'm not even going to continue about how ridiculous, poorly trained, and incompetent the Accretive managers, leading the Providence site, are. I don't know about how anyone else's Accretive experience is elsewhere, but I can tell you that I have hated the past year that I've been employed by this company. I was happy to be terminated, because it just wasn't worth the mental stress everyday.

I'm an accounting major with a strong IT background and I was told that I would be helping work on all of these projects and help implement new ideas for a new intern program and the likes. The most difficult thing I ever did was organize a spreadsheet. I felt like wasted talent: I saw people come in MONTHS after me and get promoted to "management"-like positions. I just wanted growth and a chance to learn. Clearly, they work on a FIFO employment basis: First In, First Out... I was the first intern there, with the most skills and credentials, and they didn't like that I knew about what was going on. I would watch our mangers lie to patients, EMPLOYEES, and even the nuns who worked at the hospital. I mean, Accretive should really be ashamed of the people who they have managing this site.

Management is very inconsistent with their implementation of policies and you can tell that favoritism exists. Furthermore, I definitely think there was a strong racial barrier in our office. Both of our team leads are Anglo-Saxon, our Providence senior analyst is of Indian descent, one member is Asian, and the rest were African-American. On many occasions, some of us felt like we were being talked down to, as if we were stupid or didn't "understand" what was being said the first time. I've worked for aerospace & defense government contractors, the city government, and an investment capital firm. Not once have I experienced the type of disrespect, ignorance, and lack of leadership skills that these two possess. Accretive seems like they've got it together in the midwest; now, it's time to really implement a SERIOUS management program before you put financial health and volatility in the hands of inexperienced individuals.

Advice to ManagementAdvice

The only thing I can say, in regard to Accretive's management team at Providence Hospital, is "out with the old, in with the new." Patients were constantly calling about how upset they were, and our managers didn't seem to care. I've never worked for a place where management didn't care about the people who were DRIVING the revenue and inflow of cash.

Doesn't Recommend
No opinion of CEO

Other reviews for Accretive Health

  1. 4 people found this helpful  

    No such thing as Recognition...only beat downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Director  in  Chicago, IL
    Former Employee - Director in Chicago, IL

    Pros

    New leaders hired recently are trying to break through the "old school network"
    Great business model....Stock will do well
    Growth

    Cons

    All Sr. Leaders do is critize your work, tell you it isn't good enough. In over 2 years there I never heard one of the top leaders say nice job, thanks for your work....and I was a top talent

    People stay because of the stock price...only money motivated

    Culture is one built out of fear of getting called out....seen leaders throw othes under the bus as not to look bad personally

    Advice to ManagementAdvice

    Listen to employees....only a handful of employees have enough stock options to care about the value.
    stop the favoritism
    listen to all employees not only the top 5 leaders

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Results-oriented company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    Pros

    Allowed to have an entrepreneurial spirit

    Cons

    Lack of communication from Senior Leadership

    Advice to ManagementAdvice

    Celebrate promotions

    No opinion of CEO
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