There are newer employer reviews for Aetna
There are newer employer reviews for Aetna

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Helpful (1)

Getting better under Mark Bertolini, but still a ways to go

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Claim Benefit Specialist in Pittsburgh, PA
Former Employee - Claim Benefit Specialist in Pittsburgh, PA

I worked at Aetna full-time (More than a year)

Doesn't Recommend
Positive Outlook
Approves of CEO
Doesn't Recommend
Positive Outlook
Approves of CEO

Pros

They seem to be taking a new active interest in creating avenues for employees to give their feedback. Who knows if they listen to it or do anything with it, they still need to improve on their communication.
I think they are positioning themselves correctly by being more open to things like social media. With HCR, the market will shift to a consumer driven one, and we need to be accessible to customers.
They have many different employee resource groups that I learned a lot from!

Cons

I really enjoyed my job, but I had to move to help care for an ill family member. They used to have an office in my new city, but they closed it and sent everyone to work from home. Of my unit of 20, I was one of two who worked in the office.
Frank Cobbin, one of the leaders in my reporting line, is more concerned with percentages and numbers than employees. Currently, more people in his reporting line work from home than he likes.... so he stopped allowing telework positions. He stated that people didn't want to take promotions if it meant returning to work in the office, and that the people in the office missed out on learning opportunities because they sent their best and brightest to work from home.

In a town hall he agreed working from home was great for employee retention and it was something people considered a benefit, much like insurance, because of the added value working
 from home brought. This company doesn't offer the richest benefits otherwise, and flexible work arrangements were one of the few incentives.

I was one of the top performers in my unit, even though I had only been there two years. I always went above and beyond my job description, and my supervisor never had anything but amazing things to say about my work during our one on one meetings. I wanted to keep working there, my manager and department wanted me to keep working there, but because of upper managements inflexibility and seeing employees as numbers instead of people, I had to end my employment with Aetna.

Advice to Management

Treat your employees with respect, and if they have shown loyalty and gone above and beyond... do the same for them in a time of need.

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  1. Helpful (1)

    Former Director at Aetna Shares Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director Level in Hartford, CT
    Former Employee - Director Level in Hartford, CT

    I worked at Aetna full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You can make a decent living.

    Cons

    Customer does not come first. Most "political" company I have ever worked at. Some very poor managers throughout company.

    Advice to Management

    Truly focus on the customer. Too disconnected from reality at the top. Employee survey is a joke, as managers can find out who said what especially in smaller divisions, so no one is honest for fear of losing their job.


  2. Helpful (1)

    application architect

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Architect in Hartford, CT
    Former Employee - Applications Architect in Hartford, CT

    I worked at Aetna full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    layback, cool, fun, enjoy, do it

    Cons

    unstable, turnover, management change, unceartain


There are newer employer reviews for Aetna
There are newer employer reviews for Aetna

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