Aetna

  www.aetna.com
  www.aetna.com
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1 person found this helpful  

Great work life balance at Aetna

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - National Account Manager in New York, NY
Current Employee - National Account Manager in New York, NY

I have been working at Aetna full-time (more than an year)

Pros

work life balance, vacation day accrual

Cons

very large company with main HQ in Hartford

Recommends
Approves of CEO

581 Other Employee Reviews for Aetna (View Most Recent)

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  1. 4 people found this helpful  

    depends on your business unit & skills - can you find a niche?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna full-time (more than 5 years)

    Pros

    if you are salaried & have a good manager, things are as good as they can be. It is a rapidly changing environment these days in this sector. However, if you have a dud as a manger, or are paid on an hourly basis, be prepared to return to kindergarten: Customer service reps literally have to get permission to use the toilet.

    Assuming you are salaried, and have a decent manager, some units can be great to work for. It really comes down to how effective your manager is.

    If you can find a niche and do it well, you can prosper here as long as you know that each year your role will keep expanding...

    Cons

    Company is known for its IT spend, however, most of that is dedicated to window dressing i.e. what the outside sees if they are looking in. Internally, best description is a home with a nice façade, but is actually a bunch of rooms cobbled together with spit & rubber bands.

    Health benefits are QUITE expensive, only high deductible plans are offered. At times, seems there is too much of a big brother atmosphere, what with nurses/pharmacy management/etc calling & sending correspondence to you.

    There is a disconnect between some of the directors and reality - decisions are made without consulting those that actually have to do the work/ implement the change. Unrealistic deadlines are the norm given the slim staffing levels, and impossible to meet with only a skeleton crew.

    Company purchases salary market data but it is not used past initial hire: if you stay with the company, typically merit is at 2-3%. Taking another job internally will not get you to market rate as salary increases are maxed out at 10% or less. The longer you stay, the further behind you will lag. The only way to "correct" your salary is to leave the company....

    There is a prevailing belief that IT personnel can be swapped/interchanged without impact. The truth is, it takes quite a bit to understand one system & its interfaces with a myriad of others, and you MUST understand the health insurance business and its processes, then move on to understand how this company fits those parts together. It ain't pretty. This fact has been ignored despite chronic missed requirements & defects. Most IT is on visa or offshore

     Lay offs can be expected across all sectors at least annually, or bi-annually.

    Advice to ManagementAdvice

    PLEASE have discussions with the "worker bees"! ASK What is involved, what will it take to make this actually happen? Don't just hand down a decision without understanding the impact down hill. Be sure you are obtaining this information from the troops in the field - not just the Operation head that they report to as MUCH is lost as the information gets filtered up. consider staffing levels in proportion to the task/volume....

    With the current focus on "culture" - let's REALLY explore that. Ask "what are the unwritten rules here?" and allow employees to respond honestly & anonymously. Otherwise, it's just all hot air, feel good propaganda! The Emperor's New Clothes is tossed around her quite a bit.
    .
    Pay your most experienced & productive employees at the market value for their tenure with the company! We are losing/have lost too much talent to the actual culture of "post out or stay underpaid".

    We need continuity in the IT arena despite what you are told: too many times we have someone who finally 'gets it' and poof they are gone, so we start all over at square one.

    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Employees paying price for lack of planning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Hartford, CT
    Current Employee - Anonymous Employee in Hartford, CT

    I have been working at Aetna full-time (more than 8 years)

    Pros

    It's a job. Could be worse. Some niches look comfy. Unlike flat organizations, middle management who do nothing but go to meetings and inhibit communication between top brass and grunts are not only tolerated, but encouraged, as it makes upper management's life much easier.

    Cons

    Doing more with less has become something of a fetish. Whereas at one time a problem would be solved by throwing bodies at it, currently they just throw unpaid overtime by exempt employees at it. Spending money on computer systems upgrades is out of the question.

    Departmental management have come to the point where they thank employees for all the hard work last year, then promise them even more as the reward. You're lucky if you don't throw away vacation days at the end of the year that you can't carry over. Not having taken a vacation or even a long weekend in the past year is considered a good thing.

    Nothing much works at any level, and nothing much is fixed. More workers are thrown to work around the problem as a permanent bandaid. Aetna is in the middle of yet another attempt to fix the problems without actually changing anything, with a culture change initiative. It won't work. In spite of all the modern trappings and conversion to health insurance, this is still basically the same insurance company it was a century ago, when workers had to be seated at their desks from one bell to the next, or waited at the edge of the roped off carpeted areas for the godlike company officers to summon them into the divine presence.

    Employees are entirely at the mercy of their supervisors. HR is powerless to intercede in even the most obvious cases of mistreatment if nothing actually illegal is going on.

    Now that they've purchased Coventry, it's obvious from their history that there will be layoffs, and they will come from the Aetna side.

    Advice to ManagementAdvice

    Try to find out what's going on downstairs some time, and not by just asking the people whose salaries depend on telling you that it's all doing well.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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