There are newer employer reviews for Affiliated Computer Services

Working at ACS was a great experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee in Schaumburg, IL
Former Employee - Anonymous Employee in Schaumburg, IL

I worked at Affiliated Computer Services

Recommends
Recommends

Pros

Great Pay
Great chance for improvement

Cons

Part-time work schedule confusing
A lot of miss communication between employees and management

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  1. Good Starting Point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Analyst in Little Falls, NJ
    Current Employee - Analyst in Little Falls, NJ

    I have been working at Affiliated Computer Services

    Approves of CEO
    Approves of CEO

    Pros

    The ability to move laterally is encouraged. The starting pay is decent. In most instances, you are able to work remotely. The remote access/flexibility are strong points

    Cons

    Pay Freezes
    401K does not match
    Bonuses are ProRated and the scoring isn't explained
    Not many vertical opportunity for management

    Advice to Management

    Overally, good job on the atmosphere at ACS. In order to retain the best and eliminate the funds associated with training, pay your valuable assets accordingly. There morale and work will speak volumes

  2. Helpful (2)

    ACS-TMHP has little integrity; all levels of management have poor leadership skills; unprofessional environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Affiliated Computer Services

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    * Online professional development resources were available to employees.
    * There was a good attempt at implementing employee recognition programs.
    * The call center seemed successful at meeting contract requirements for customer service.

    Cons

    * In general, employees and managers behaved (in actions, speech, dress) unprofessionally (at times, unethically) and espoused very low standards of accountability.
    * There was an adversarial attitude toward state stakeholders. (These customers were usually regarded with disdain and overtly criticized.)
    * There were managers who blatantly showed very little respect for their employees--even in business meetings.
    * Nepotism was widespread.
    * Performance evaluation was not valued; instead it was regarded as a joke by employees and managers alike.
    * Employee morale was extremely low.
    * Communication about compensation cuts was terribly executed.
    * Holiday policy was quite insensitive.

    Advice to Management

    * Hold your employees (at all ranks--even/especially managers) to a high degree of accountability.
    * Quickly and firmly resolve the big problem of under-performance at all ranks.
    * Make customer service a top priority, especially with state stakeholders--who are your biggest contracts.
    * Consider work attitude as a significant factor in performance and truly reward excellent performance.
    * Practice showing integrity--say what you mean and mean what you say. And, just as (if not more) importantly---deliver on your word!

    Here is something practical and concrete you can implement immediately:
    For performance evaluation of managers, have an official process whereby the evaluation must include input from that manager's employees. It makes sense for the subordinates to speak to the manager's strengths and weaknesses as a manager.

There are newer employer reviews for Affiliated Computer Services

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