There are newer employer reviews for Affiliated Computer Services

Drones In A Contact Center

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Technical Support Representative in Tigard, OR
Current Employee - Technical Support Representative in Tigard, OR

I have been working at Affiliated Computer Services full-time (less than a year)

Pros

ACS provides new-hire and ongoing training. As one of the strongest business units of international giant Xerox, ACS has a huge list of Xerox employee perks and discounts. They promote from within a lot, and with locations all over the country (and worldwide), you can move sideways as well as upward.

Cons

Since most ACS jobs are in contact centers, the company is isolated from the rest of Xerox in terms of promotions and cross-moves. Pay ceiling is really low and even some members of middle management seem to not get paid as much as they should.

Advice to ManagementAdvice

Pay your employees more, or make bonuses easier to achieve.

Recommends
Neutral Outlook
Approves of CEO
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  1. 1 person found this helpful

    Not going hungry...yet.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Management Consultant in Dallas, TX
    Current Employee - Senior Management Consultant in Dallas, TX

    I have been working at Affiliated Computer Services full-time (more than 10 years)

    Pros

    4 weeks vacation after 10 years service. Good manager. Good people to work with. A team atmosphere. Still working with a "Can do attitude". Training is available. Health benefits.

    Cons

    No raise in 5 years. Constantly dealing with changes that cause clients to lose productivity. No knowledge transition. Poor documentation. Constantly reinventing the wheel. Lack of automation due to old software and obsolete equipment due to Wallstreet expectations. We lose more money than we saved when equipment breaks down.

    Advice to ManagementAdvice

    In order to be here in 10 years the accountants can't run the place with Wallstreet in mind. If you lose the techs that know the ins and outs of the datacenters and clients you will not be able to support the clients. The unseasoned off shore personnel can't compare to the talent that has been chopped from this organization. If the offshore personnel are good they move on to management or another company. Your personnel are valuable - quit treating them like just another number. We are the future of Xerox - look at the quarterly net profit - it is the same as ACS's quarterly profit before the merger less some from the Xerox drag on earnings from equipment sales.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. What Happened??

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Consumer Services Representative in Lewiston, ME
    Former Contractor - Consumer Services Representative in Lewiston, ME

    I worked at Affiliated Computer Services as a contractor (less than a year)

    Pros

    You hit the ground running and have to learn on your feet. Some times that's what works best.

    Cons

    Temporary hire so I was not there long enough to grab the full "employee told" story of working there. Rushed out the door with a "thank you and have a nice day".

    Advice to ManagementAdvice

    There are still businesses in Corporate America without a clue on being human to employees.

    Doesn't Recommend
    No opinion of CEO
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