There are newer employer reviews for Affiliated Computer Services

It is what a mediocre job should be...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Lacey, WA
Current Employee - Customer Service Representative in Lacey, WA

I have been working at Affiliated Computer Services full-time (less than a year)

Pros

Pretty much unlimited overtime. Lots of schedule choices. Opportunity for advancement. Free good. Supportive peers/staff. Bonus opportunities.

Cons

The survey system needs a re-do, if you can't resolve the customers issue, your failed survey should be overturned. Were kind of all just numbers to our OM's, mine has no idea of my name. Lack of time to do follow-up cases or talk to your Supe for a minute without being docked.

Advice to ManagementAdvice

Get to know your employees, they aren't just numbers. Its a mediocre job, and for some people that's hard to hack and feeling like a drone makes it a little harder.

Recommends
Positive Outlook
No opinion of CEO
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  1. Mail Room Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Mail Room Associate in Thousand Oaks, CA
    Former Contractor - Mail Room Associate in Thousand Oaks, CA

    I worked at Affiliated Computer Services as a contractor (more than a year)

    Pros

    Over minimum wage page, full benefits

    Cons

    Awful communication between managers/execs/associates, lack of pay raise over 2 year span, near impossible chance for advancement, shows no care for concerns of employees.

    Advice to ManagementAdvice

    Be open and honest about company direction and concerns of their employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful

    My experience at ACS was very different in terms of their managment style. They need to be more organized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Benefits Analyst in Cherry Hill, NJ
    Former Contractor - Benefits Analyst in Cherry Hill, NJ

    I worked at Affiliated Computer Services as a contractor (less than a year)

    Pros

    I like the continous training and the location of Cherry Hill NJ.

    Cons

    Too much turn over at the company and they use temporary employees to do the job. I would never go back there again. They will harass you if they need to get rid of you and without notice.

    Advice to ManagementAdvice

    If everyone would communicate the plans even a few days before. I would also recommend management to be more professional in terms of dealing with employees.

There are newer employer reviews for Affiliated Computer Services

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