Affiliated Computer Services

  www.acs-inc.com
  www.acs-inc.com
There are newer employer reviews for Affiliated Computer Services

 

Good company bought by Xerox

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Transaction Processor
Former Employee - Transaction Processor

I worked at Affiliated Computer Services full-time (more than 5 years)

Pros

Have benefits. Very strict. Abc pay (activity based compensation).

Cons

Need to work hard to earn more money, type fast and accurately. Mispost = penalty. Fast and accurate work = more money. Im not sure if this is really a cons :).

Advice to ManagementAdvice

If ain`t broke, don`t fix it. We were working too fast and we are beating the abc pay. So our pay is too high, they increased the production quota so basically, since we are doing good, they want more. More and more quality work and accuracy that almost demands perfection. I got layed off because they changed the system. We used to type a lot. Now it`s more of clicking and dragging, I never catch up. But I enjoy working with them for almost 6 yrs.

Recommends

992 Other Employee Reviews for Affiliated Computer Services (View Most Recent)

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  1.  

    Horrible Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Federal Way, WA
    Former Employee - Customer Care Representative in Federal Way, WA

    I worked at Affiliated Computer Services full-time (more than an year)

    Pros

    The fact that they will hire anyone who is breathing and that you can quit when you want to.

    Cons

    A 3rd world sweat shop on American soil. Any positive review your read is likely sent by someone paid to attempt to give the company a positive presence on the Internet. Supervisors generally do not care about your growth. They just want you to pass your surveys so that they can get their bonus. Overtime was mandatory and in Federal Way, WA management even lies to you in order to get the man hours that they contracted with their client for (i.e. "Oh, you were shot in the leg and missed 3 days of work. Well, you need to work an extra 24 hours before the end of the month to make up for your missed time even though you have 'Paid Time Off' which would cover your missed hours." Per Xerox' corporate policy you do not have to work this time but at this A.C.S. location they actually created a Word document that said that I had to do it.

    Advice to ManagementAdvice

    Show some concern for your employees beyond giving them a $0.59 cent cheeseburger once or twice a month.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Horrific, had a supervisor that screamed all day supposedly she has been fired now!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Affiliated Computer Services full-time (less than an year)

    Pros

    When available overtime for extra hours were paid some pretty good money if you made $10 an hour sometimes they would ask you to work pass your shift for an additional $5 an hour giving you $15 dollars an hour plus the time and a half.

    Cons

    Its a call center although they say you can make up to $17-20 an hour you can make as little as $7 an hour if you get a no from a customer that does'nt think you helped them enough, for instance I once was given a no I did'nt help the customer when he was interviewed we played the tape back and I had'nt talk to him I had talked to his wife, however my Supervisor did not got to bat for me to rectify the situation,
    Every no you get from a customer brings down your pay scale on a point system, they also expect you to sell something because its a Sprint Call Center, where you get a lot of irate customers about their bill.

    Advice to ManagementAdvice

    Revamp your commission structure to be fair to your sales people, and incent them do their best by sharing the wealth, start hiring quality supervisors.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
There are newer employer reviews for Affiliated Computer Services

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