Affiliated Computer Services

www.acs-inc.com
Employer Engaged
There are newer employer reviews for Affiliated Computer Services

 

Great place to perform and grow

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Colorado Springs, CO
Former Employee - Customer Service Representative in Colorado Springs, CO

I worked at Affiliated Computer Services full-time (more than a year)

Pros

Overall, the company has a great culture. There's a major focus on the customer rather than meeting some hard goal every day. Lots of emphasis on improvement.

Cons

They're an outsoucing company which means keeping costs down with things like high priced foodstuffs and pretty poor benefits.

Recommends
Positive Outlook
No opinion of CEO

1022 Other Employee Reviews for Affiliated Computer Services (View Most Recent)

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  1.  

    Good company bought by Xerox

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Transaction Processor
    Former Employee - Transaction Processor

    I worked at Affiliated Computer Services full-time (more than 5 years)

    Pros

    Have benefits. Very strict. Abc pay (activity based compensation).

    Cons

    Need to work hard to earn more money, type fast and accurately. Mispost = penalty. Fast and accurate work = more money. Im not sure if this is really a cons :).

    Advice to ManagementAdvice

    If ain`t broke, don`t fix it. We were working too fast and we are beating the abc pay. So our pay is too high, they increased the production quota so basically, since we are doing good, they want more. More and more quality work and accuracy that almost demands perfection. I got layed off because they changed the system. We used to type a lot. Now it`s more of clicking and dragging, I never catch up. But I enjoy working with them for almost 6 yrs.

    Recommends
  2.  

    good starting point for getting call center experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Colorado Springs, CO
    Current Employee - Customer Care Representative in Colorado Springs, CO

    I have been working at Affiliated Computer Services full-time (more than a year)

    Pros

    easy to get experience, training is very thorough and complete and time is given to learn phone skills as well as company training.

    Cons

    employees expected to troubleshoot ipads and cell phones in less than 6 min and most mgrs are not receptive to employee concerns

    Advice to ManagementAdvice

    none they don't listen to us.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Affiliated Computer Services

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