Afni
2.6 of 5 103 reviews
www.afnicareers.com Bloomington, IL 1000 to 5000 Employees

103 Employee Reviews (View Most Recent)

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1 person found this helpful  

Sure there are problems

Customer Service Representative (Current Employee)
Greeley, CO

I have been working at Afni full-time for less than a year

ProsGreat desks, good phones, mostly reliable operating systems. One trainer imparticular is awesome and the other trainers are extremely nice and proficient at their jobs. The upper management seems capable and the job itself is mostly enjoyable. Lots of activities and distractions to break up the day.

ConsThe coaches are haughty at best and demeaning on average. They aren't friendly and are extremely aloof. There seems to be drama all of the time. I really can't say how rudely the coaches behave toward what they seem to view as lesser lifeforms. They run off good reps within the first week. They have a "100%" attendance policy, what is the use of PTO that you can never take?

Advice to Senior ManagementStop instilling a culture of exclusion between middle management and staff.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Work/Life Balance
         
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Nice environment to work at.

Customer Care Consultant (Former Employee)
Tucson, AZ

I worked at Afni


Pros: The pay and benefits are meaningful. The people are great. Good working… Cons: The hours are not flexable enough. The training is not perfect. It does not get… Advice to Senior Management: Some management personnel and HR do not listen to their employees issue enough. My advice is to retrain them by… More

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

2 people found this helpful  

Great place for opportunities if you are willing to work for it

Anonymous Employee (Current Employee)
Bloomington, IL

I have been working at Afni


Pros: Great benefits, everyone does work as a team, the exempt… Cons: Pay is terrible (not within market guidelines), opportunities for promotion are lacking (even when deserving),… Advice to Senior Management: Stop hiring directors and VP's and telling people "it's because we have to constantly hire new and fresh talent to be competitive" & stop… More

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As a contact center, our focus is providing customer service experiences that go beyond normal expectations. We answer toll-free numbers and assist online customers with things like billing questions, product… Full Overview

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