130 Employee Reviews (View Most Recent)

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Great Place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Evans, CO
Former Employee - Customer Service Representative in Evans, CO

I worked at Afni full-time for less than a year

Pros

Training was detailed and really focused on the services supported. They are good people. They're extremely flexible on schedules. Pay is good for customer service. Customers call in so making sales are a breeze. The phone systems are simple and effective.

Cons

Calls need to be kept under 8 minutes but on average it takes 14 minutes to an hour just to resolve the customers' needs. There was little (if any) IT department, so it was difficult to register for benefits.

Advice to ManagementAdvice

Quality is better than quantity. Start billing the client based on the minutes on the phone rather than the amount of calls taken. This should help decrease the customer callbacks, transfers, and escalations to management. Also get another client.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for Afni

  1.  

    work at home customer service

    Current Employee - Work At Home Customer Service  in  Tucson, AZ
    Current Employee - Work At Home Customer Service in Tucson, AZ

    I have been working at Afni full-time for less than a year

    Pros

    100% legit. They provide the equipment. You don't need home phone service, just internet and electricity. Flexible scheduling and the people are nice.

    Cons

    low pay, especially for the puppet show they want you to put on when speaking to customers. You can't just answer the customer's questions effeciently, they also want you to be their best friend while keeping handle time down. Thanksgiving was not a paid holiday

  2.  

    Not good for your health and sanity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Consultant  in  Bowling Green, KY
    Current Employee - Customer Care Consultant in Bowling Green, KY

    I have been working at Afni full-time for more than a year

    Pros

    Semi-flexible schedules, mostly friendly coworkers, extensive training. The job can be good on some days and for some the benefits can be useful.

    Cons

    Low pay, little opportunity for advancement, poor communication between staff and management, stressful environment. To put it bluntly, I sit at a desk and take abuse I don't deserve from people I don't know and get paid barely enough to pay my bills. I have not been promoted once and have watched less experienced employees get promoted above me and whenever I present an issue to management, it rarely gets resolved.

    Advice to ManagementAdvice

    Listen to your employees, pay better, and stop telling us one thing and doing another. When we come to you with a problem, it should become a top priority to get it resolved quickly and to our satisfaction.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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