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There are newer employer reviews for Afni

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Helpful (1)

Great Place to work

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Evans, CO
Former Employee - Customer Service Representative in Evans, CO

I worked at Afni full-time (Less than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Training was detailed and really focused on the services supported. They are good people. They're extremely flexible on schedules. Pay is good for customer service. Customers call in so making sales are a breeze. The phone systems are simple and effective.

Cons

Calls need to be kept under 8 minutes but on average it takes 14 minutes to an hour just to resolve the customers' needs. There was little (if any) IT department, so it was difficult to register for benefits.

Advice to Management

Quality is better than quantity. Start billing the client based on the minutes on the phone rather than the amount of calls taken. This should help decrease the customer callbacks, transfers, and escalations to management. Also get another client.

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  1. Not good for your health and sanity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Consultant in Bowling Green, KY
    Current Employee - Customer Care Consultant in Bowling Green, KY

    I have been working at Afni full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Semi-flexible schedules, mostly friendly coworkers, extensive training. The job can be good on some days and for some the benefits can be useful.

    Cons

    Low pay, little opportunity for advancement, poor communication between staff and management, stressful environment. To put it bluntly, I sit at a desk and take abuse I don't deserve from people I don't know and get paid barely enough to pay my bills. I have not been promoted once and have watched less experienced employees get promoted above me and whenever I present an issue to management, it rarely gets resolved.

    Advice to Management

    Listen to your employees, pay better, and stop telling us one thing and doing another. When we come to you with a problem, it should become a top priority to get it resolved quickly and to our satisfaction.


  2. Horrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tucson, AZ
    Current Employee - Customer Service Representative in Tucson, AZ

    I have been working at Afni full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Almost nothing, My trainer was a really nice guy, and my coworkers are great.

    Cons

    This job eats away at your soul, You are treated as if you are not a person, but someone who can be replaced within seconds. Do good at your job and you only get scolded for not doing better. Managers refuse to take supervisor calls, refuse to help you with questions you have, and refuse to talk to you in any decent manner.


There are newer employer reviews for Afni
There are newer employer reviews for Afni

See Most Recent

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