Afni

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122 Employee Reviews (View Most Recent)

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  • Culture & Values
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Could be Better

Sales Representative (Former Employee) Tucson, AZ

ProsWork at home
9.50 an hour
Using a thin client

ConsThis is a sales job. You must upsell on every call and say something to the effect of "While I am reviewing your account I notice that...." You have to sign a contract for 635 dollars worth of equipment. if the equipment is damaged you must pay. You don't have to have a CPU because you will be using a thin client that plugs into your computer and you are good to go. Training was miserable and 6 weeks long and done at a brick and mortar site After which you switch over to home. You will be taking calls for Verizon's WireLINE service. This is NOT wireless but Verizon's cable phone and internet. You will have to use several different systems and have different passwords that you have to write down. You will also need a webcam so they can peek on you to see if you are actually working or the person you say you are but they provide the webcam.

Advice to Senior ManagementBefore you train a class, have your act together. No one wants to be sitting there bored looking at each other while the trainers have no idea what they are doing.

Yes, I would recommend this company to a friend

     

    work at home customer service

    Work At Home Customer Service (Current Employee) Tucson, AZ

    I have been working at Afni full-time for less than a year


    Pros: 100% legit. They provide the equipment. You don't need home phone… Cons: low pay, especially for the puppet show they want you to put on when speaking to customers. You can't just answer the… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great Place to work

    Customer Service Representative (Former Employee) Evans, CO

    I worked at Afni full-time for less than a year


    Pros: Training was detailed and really focused on the services supported. They are good people. They're extremely flexible on schedules. Pay… Cons: Calls need to be kept under 8 minutes but on average it takes 14 minutes to an hour just… Advice to Senior Management: Quality is better than quantity. Start billing the client based on the minutes on the phone rather than the… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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