There are newer employer reviews for Afni
There are newer employer reviews for Afni

See Most Recent

Wonderful Experience

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Work From Home Customer Service Representative in Chicago, IL
Current Employee - Work From Home Customer Service Representative in Chicago, IL
Recommends
Positive Outlook
No opinion of CEO

I have been working at Afni full-time (Less than a year)

Pros

everything literally, training, systems, trainers and companies you get to work for! benefits pto, bonuses and commissions, medical, dental, vision, 401k and fsa account.

Cons

you are sent a web camera with the equipment needed and you will have to be on camera the entire shift for monitoring purposes.

Advice to Management

n/a Love it!

Other Employee Reviews for Afni

  1. Helpful (1)

    Absolutely horrible!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Afni full-time (Less than a year)

    Pros

    PTO (which you have to fight tooth to nail to get), Sick Time, You can work from home, training is good for the first portion of your job.

    Cons

    The list of cons are not even the half of it. First of all, I thought it would be great to be able to work from home, because I have worked from home in the past. I assumed it would provide the flexibility that I required to be able to complete school and tend to other family obligations. The pay is fairly low, $9.50 per hour. The first couple of months you are on the floor there are bonus opportunities. However, after that you have to jump through hoops in order to make an additional penny an hour. The supervisors are not empathetic to their employees. Employees are treated like they are not a valuable part of the team. You are replaceable, and they will replace you without a second thought. Even if you are striving to do your best at the job, you will always be told you are not doing good enough. Getting a supervisor to talk on the phone to a customer is comparable to pulling teeth. This place will really eat at your soul, as was mentioned by another reviewer. You are treated like you are nobody. You could have a bachelors or masters degree and you will still be degraded as if you are stupid or dumb. There is no chance for an advancement, unless you can brown nose your way to the top. Be prepared to hear that you are dumb, stupid, and that whatever you doing is not good enough for what you should be doing if you plan on working at Afni, be it in the center or in a work at home position.

    Advice to Management

    Start analyzing the relationships that supervisors have with their representatives. Representatives should be treated as valuable assets to the company, since they are the ones that already put themselves on the front line to deal with customers and customers issues. Allow representatives to use an open door policy, which is rarely allowable to be used.


  2. Could be Better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Tucson, AZ
    Former Employee - Sales Representative in Tucson, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Afni full-time (More than a year)

    Pros

    Work at home 9.50 an hour Using a thin client

    Cons

    This is a sales job. You must upsell on every call and say something to the effect of "While I am reviewing your account I notice that...." You have to sign a contract for 635 dollars worth of equipment. if the equipment is damaged you must pay. You don't have to have a CPU because you will be using a thin client that plugs into your computer and you are good to go. Training was miserable and 6 weeks long and done at a brick and mortar site After which you switch over to home. You will be taking calls for Verizon's WireLINE service. This is NOT wireless but Verizon's cable phone and internet. You will have to use several different systems and have different passwords that you have to write down. You will also need a webcam so they can peek on you to see if you are actually working or the person you say you are but they provide the webcam.

    Advice to Management

    Before you train a class, have your act together. No one wants to be sitting there bored looking at each other while the trainers have no idea what they are doing.


There are newer employer reviews for Afni
There are newer employer reviews for Afni

See Most Recent

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