There are newer employer reviews for Afni
There are newer employer reviews for Afni

See Most Recent

Wonderful Experience

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Work From Home Customer Service Representative in Chicago, IL
Current Employee - Work From Home Customer Service Representative in Chicago, IL

I have been working at Afni full-time (Less than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

everything literally, training, systems, trainers and companies you get to work for! benefits pto, bonuses and commissions, medical, dental, vision, 401k and fsa account.

Cons

you are sent a web camera with the equipment needed and you will have to be on camera the entire shift for monitoring purposes.

Advice to Management

n/a Love it!

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Could be Better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Tucson, AZ
    Former Employee - Sales Representative in Tucson, AZ

    I worked at Afni full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Work at home
    9.50 an hour
    Using a thin client

    Cons

    This is a sales job. You must upsell on every call and say something to the effect of "While I am reviewing your account I notice that...." You have to sign a contract for 635 dollars worth of equipment. if the equipment is damaged you must pay. You don't have to have a CPU because you will be using a thin client that plugs into your computer and you are good to go. Training was miserable and 6 weeks long and done at a brick and mortar site After which you switch over to home. You will be taking calls for Verizon's WireLINE service. This is NOT wireless but Verizon's cable phone and internet. You will have to use several different systems and have different passwords that you have to write down. You will also need a webcam so they can peek on you to see if you are actually working or the person you say you are but they provide the webcam.

    Advice to Management

    Before you train a class, have your act together. No one wants to be sitting there bored looking at each other while the trainers have no idea what they are doing.


  2. work at home customer service

    Current Employee - Work At Home Customer Service in Tucson, AZ
    Current Employee - Work At Home Customer Service in Tucson, AZ

    I have been working at Afni full-time (Less than a year)

    Pros

    100% legit. They provide the equipment. You don't need home phone service, just internet and electricity. Flexible scheduling and the people are nice.

    Cons

    low pay, especially for the puppet show they want you to put on when speaking to customers. You can't just answer the customer's questions effeciently, they also want you to be their best friend while keeping handle time down. Thanksgiving was not a paid holiday


There are newer employer reviews for Afni
There are newer employer reviews for Afni

See Most Recent

Work at Afni? Share Your Experiences

Afni

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.