Alameda County Social Services

  www.alamedasocialservices.org
  www.alamedasocialservices.org
There are newer employer reviews for Alameda County Social Services

1 person found this helpful  

Social Services

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Alameda County Social Services

Pros

Flexible career advancement. Support of Education and Family. Excellent benefits which are free Retirement benefits are great. Pretty good salary.

Cons

Advancement is not based on merit but upon who you know. Having a degree isn't valued as it should be. Lack of respect given to customers by workers who feel they are entitled. Workers do not feel supported by management

Advice to ManagementAdvice

Look at overall training process. If you want to make a change change your personel choices. Give kudos and incentives to good workers.

Recommends

10 Other Employee Reviews for Alameda County Social Services (View Most Recent)

Sort: Rating Date
  1.  

    Overall great employer to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alameda County Social Services

    Pros

    There are great opportunities for advancement and to move around within the organization. There are also great benefits and pay. Most positions receive salary increases on a step scale. Serving the public is rewarding

    Cons

    There are enough hours in a day. The job is very demanding yet rewarding

    Advice to ManagementAdvice

    None

  2.  

    OK benefits, meh management - hot or miss

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center
    Current Employee - Call Center

    I have been working at Alameda County Social Services full-time (more than 5 years)

    Pros

    Quasi-good benefits ($250 month copay),

    Cons

    Management - they hired outsiders to run the call center and what a mess! they have no idea what they were doing and it showed in the customer service...they needed trained professionals to answer questions - instead things were just made up . The new manager would actually laugh at distressed people/callers and their problems and make fun of them. We are there to serve and she didn't care -- only about how fast the call had ended. Sad state of affairs to have people giving callers the WRONG information specially when she takes the call. A tragedy and I wish I knew where to go with this information...

    Advice to ManagementAdvice

    Take a look at the call center supervisors - listen to them take a call - they answer the callers questions incorrectly and are quite rude and disrespectful to them. I used to be proud to work there but the last two years have changed that. TAKE A LOOK. :() VERY stressful job - should offer regular counseling sessions to call takers -the callers are in dire straits - taking calls like that all day drain your spirit.

    Doesn't Recommend
There are newer employer reviews for Alameda County Social Services

Work at Alameda County Social Services? Share Your Experiences

Alameda County Social Services

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.