Alaska Air – “Great training opportunties available”

Pros

Interacting with passengers, the fantastic co workers and the opportunity to work at any of the stations. I also appreciated the non rev travel opportunities. Although there are not that many destinations - they are fantastic for travel on your days off.

I thought the training and customer service skills aquired were beneficial. The information I learned in this training was beneficial for future jobs.

Cons

The variable schedules were difficult to adjust to- I really felt that it was almost pure luck with what kind of shift you'd receive. (Luckily, they permit shift switching and picking up extra shifts). I didn't really have any bad experiences with this company though.

Advice to Senior Management

To distinguish yourself from other airlines, I belive that you need to empower your employees to make a difference when a passenger is having a bad day (when flights are cancelled etc). Alot of the time, it felt like hands were tied.