Alaska Air – “Would do the job forever if I wasn't going broke doing it.”

Pros

Everyone is very positive and friendly. It can be a tough job during peak travel times but the employees keep the mood positive. Alaska Air is truly a family organization.

Cons

The pay for my particular job is too low. We (CSA's) are the face of the company and should be compensated a little better.

Advice to Senior Management

Raise the pay of the Customer Service Agents. They are where the rubber meets the road and are under compensated. The flight benefits are great but they alone are not reason to stay in this position. Other positions within Alaska get the same benefits and much less headache than dealing with passengers who complain to you about something that is out of your control.