There are newer employer reviews for Alaska Airlines
There are newer employer reviews for Alaska Airlines

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Helpful (1)

Over the top, family-knit tight, team environment.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in San Jose, CA
Former Employee - Customer Service Representative in San Jose, CA

I worked at Alaska Airlines part-time (More than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Employee's really do care about the customers and definitely travel experience is wonderful. The friendships turn into close family protective committed unity. The bond of love for work and family carries the work load pass the above and beyond mark. Truly the foundation of Alaska Airline holds true today! Caring, Customer Service, and Loyalty that's Alaska.

Cons

The stress of the airline business is the reality at Alaska as well.
Pilot strikes cause delays or cancelation and that makes the public
very stressful to work with, which robs the whole travel experience
awful.

Advice to Management

Continue to acknowledge the efforts and hard work the employees do. Add bonus's and incentives to help compensate to harshness of the stress the public puts on the employees.
Give back upgrade decision making to employees to customers to bring back repeat business. It's the little things that count!!

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  1. Helpful (2)

    Nice family-oriented workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Architect in Seattle, WA
    Current Employee - Architect in Seattle, WA

    I have been working at Alaska Airlines full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Not a highly stressful culture, good peers (for the most part) and flight perks are handy.

    Cons

    Not very visionary leadership, obsessed so much with the operation that there is no room to be a great airline.

    Advice to Management

    Show some vision in where you want the airline to go in the next 5-7 years, don't continually repeat the same 'focus on doing what we do well' message.

  2. Ramp Service agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ramp Service Agent in Fairbanks, AK
    Former Employee - Ramp Service Agent in Fairbanks, AK

    I worked at Alaska Airlines full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free flight benefits. Medical benefits.

    Cons

    high stress and low pay.

There are newer employer reviews for Alaska Airlines
There are newer employer reviews for Alaska Airlines

See Most Recent

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