Alaska Airlines

www.alaskaair.com
There are newer employer reviews for Alaska Airlines

1 person found this helpful  

Over the top, family-knit tight, team environment.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in San Jose, CA
Former Employee - Customer Service Representative in San Jose, CA

I worked at Alaska Airlines part-time (more than 3 years)

Pros

Employee's really do care about the customers and definitely travel experience is wonderful. The friendships turn into close family protective committed unity. The bond of love for work and family carries the work load pass the above and beyond mark. Truly the foundation of Alaska Airline holds true today! Caring, Customer Service, and Loyalty that's Alaska.

Cons

The stress of the airline business is the reality at Alaska as well.
Pilot strikes cause delays or cancelation and that makes the public
very stressful to work with, which robs the whole travel experience
awful.

Advice to ManagementAdvice

Continue to acknowledge the efforts and hard work the employees do. Add bonus's and incentives to help compensate to harshness of the stress the public puts on the employees.
Give back upgrade decision making to employees to customers to bring back repeat business. It's the little things that count!!

Recommends
Positive Outlook
Approves of CEO

95 Other Employee Reviews for Alaska Airlines (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    Great company with outstanding values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Anchorage, AK
    Current Employee - CSA in Anchorage, AK

    I have been working at Alaska Airlines full-time (less than a year)

    Pros

    Amazing benefits and people to work with

    Cons

    Poor pay and horrible schedules all based on seniority

    Advice to ManagementAdvice

    Take care of your new hires as they burn out easily due to the worst schedules and most difficult times.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Nice family-oriented workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Architect in Seattle, WA
    Current Employee - Architect in Seattle, WA

    I have been working at Alaska Airlines full-time (more than 8 years)

    Pros

    Not a highly stressful culture, good peers (for the most part) and flight perks are handy.

    Cons

    Not very visionary leadership, obsessed so much with the operation that there is no room to be a great airline.

    Advice to ManagementAdvice

    Show some vision in where you want the airline to go in the next 5-7 years, don't continually repeat the same 'focus on doing what we do well' message.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Alaska Airlines

Work at Alaska Airlines? Share Your Experiences

Alaska Airlines

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.