Alberta Motor Association

  www.ama.ab.ca
  www.ama.ab.ca
There are newer employer reviews for Alberta Motor Association

6 people found this helpful  

"Experience AMA" ... better to look elsewhere.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - This Is My Experience of One Department In the Association in Edmonton, AB (Canada)
Former Employee - This Is My Experience of One Department In the Association in Edmonton, AB (Canada)

I worked at Alberta Motor Association

Pros

It looks good from the outside.
It has lots of ads on TV to give the impression it is a happy, forward-thinking company that cares about its members and provides benefits to members that they would be happy to receive in exchange for their annual fees.
It had a stellar reputation for customer service and value for the money for decades - and many still believe it is a company worthy of trust and respect based on that history. (Romantic notions always suffer when they meet with reality.)

Cons

Incompetent management: inconsistent communication of procedures then public criticism or attack of employees who are targeted as scapegoats despite - or because of - their competence, resulting in bullying being accepted as "competent management dealing with incompetent employees" and the creation of a poisonous corporate culture. Subsequent demoralization results in high turnover of staff and management perceived as beleagured.

Questionable HR practices: false information presented in interviews (we value "integrity, respect, open and honest communication, excellence, innovation, collaboration ..."??? - do not be surprised when you receive a hostile response by management and personal attack if you dare speak openly or take initiative - unless you are part of their clique, in which case you will be openly praised, raised and promoted; we support families??? - be prepared for the backlash, which will be held against you in your performance review, when your daycare calls to tell you your child is sick and you have to pick them up during work hours.

Inconsistent IT configurations for employees because management withholds information from them that would enable them to create a fair playing field for all employees in the department: some employees have different "official" track records than others - which management denies - because of this, which is used nevertheless to justify criticisms (presented in front of other employees), poor performance reviews and even disciplinary actions.

Questionable business practices: training provided to new employees by "favorites" regardless of competence, resulting in the continuance of inconsistent and erroneous information being provided to members; promising to deliver emergency roadside assistance to members then not providing it for any reason a supervisor may choose to come up with at the time, as well as during "Code Red" times, when many services are simply suspended and not available to members when requested; raising membership fees every year without providing notice to members; denying access to members of annual report or board meetings; no guarantee of members communicating grievances to receive resolution - or even a phone call - from management, despite promises that their grievance will be passed on.

Advice to ManagementAdvice

None. The Board and top level executives don't hear truthful and complete information because self-preservation is the mandate of management, dedicated to looking good at all costs, sacrificing whatever integrity they may have had along the way, trying harder and harder to keep up the appearance of competence and professionalism - at the expense of employee morale and customer service - official employee and member surveys notwithstanding.

Doesn't Recommend

14 Other Employee Reviews for Alberta Motor Association (View Most Recent)

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  1.  

    Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - QA Analyst in Edmonton, AB (Canada)
    Current Employee - QA Analyst in Edmonton, AB (Canada)

    I have been working at Alberta Motor Association as an intern (less than an year)

    Pros

    Very nice and approachable staff

    Cons

    Career progression may be slower for more ambitious people

    Advice to ManagementAdvice

    Great place to work !

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Svo
    Former Employee - Svo

    I worked at Alberta Motor Association full-time (more than 3 years)

    Pros

    I helped stranded people every day. Nothing felt better than others knowing that you cared and could help solve their issues.

    Cons

    How can you be productive when they reprimand you for following policy? The management is so deluded and dysfunctional that they would fire someone who is trying to do the right thing. They believe that by slowly destroying the towing industry that they will look better than the other companies. They never make a profit and give away all there services because they don't want upset members. They have zero understanding of value of service and compensate for ignorance by terminating anyone who tries to make a difference. You can not trust anyone from supervisors to managers because they will lie right to your face and then blame you when you point out their incompetence and untruthfulness.

    Advice to ManagementAdvice

    Clean house, and learn simple business practices like don't spend more than you make. The membership is falling and the advertising is not the problem. The problem lies in the power tripping ignorant management who are robbing you blind and causing all the failures within the organization.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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